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Fitness contracts
Exercise your rights for fitness contracts
Learn more

 

We are a provincial regulator.

We license certain sectors and offer information & referrals to the public.

What's new?

Decision summary: Quebec based payday lender ordered to comply with consumer protection laws

2025-09-17

News release: Payday lender to refund consumers nearly $550,000 after Consumer Protection BC investigation

2025-09-12

News release: Consumer Protection BC alerts HVAC customers of class action lawsuit

2025-09-03

More news...

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Recent consumer tips

patterned image of colourful contracts - 10 details that must be in your fitness contract

10 details that must be in your fitness contract

Image of a yoga studio with a sign announcing they are changing to "cold yoga only" - How to cancel a fitness contract if the services change

How to cancel a fitness contract if the services change

Image of a house with trees in the background - How to cancel a fitness contract if you move more than 30 km away

How to cancel a fitness contract if you move away

Image of crutches and a stick person sitting under a raincloud, upset - How to cancel your fitness contract if you can't participate

How to cancel a fitness contract if you physically or mentally can’t participate

Stickperson on a treadmill - How to cancel your fitness contract in the first 10 days

How to cancel a fitness contract in the first 10 days

Your options if your flight was cancelled - image of a plane on a tarmac

Your options if your flight was cancelled by Air Canada

More tips…

Our offices are located on the traditional lands of the W̱SÁNEĆ and Lək̓ʷəŋən (Lekwungen) Peoples, the hən̓q̓əmin̓əm̓ (Hun'qumyi'num), Sḵwx̱wú7mesh (Squamish) and Secwepemctsín (Shuswap)-speaking Peoples. Our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work, both past and present. 

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