Recent enforcement actions details

Case number: 
31955

Business:
Reliance Comfort Limited Partnership

Does business as:
Reliance Home Comfort / Canada Furnace Heating and Air Conditioning / Wrightman Mechnical / AR Dyck

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Undertaking Reliance Comfort Limited

Summary:

Reliance Comfort Limited Partnership sells large home equipment such as water heaters and HVAC equipment door to door. The company is based in Ontario.

In 2021, Reliance Comfort took over 52 direct sales contracts from a company called Simply Green Home Services Inc.

Consumer Protection BC entered an agreement, more formally known as an undertaking, with Reliance Comfort after doing an inspection into its business practices. Consumer Protection BC alleges the contracts Reliance Comfort took over from Simply Green were misleading when the total price did not include annual payment increases.

As part of the agreement, Reliance Comfort must refund any money collected above the amount listed in the contract and pay $3001.75 in inspection fees to Consumer Protection BC.