Please note: This notice has been updated since its original publication on November 4, 2022, when we incorrectly stated that the business’s licences were suspended for failing to comply with a compliance order. To check the current status of a Consumer Protection BC licensed business, please visit our website.

Consumer Protection BC has denied a reconsideration request submitted by Care Funeral Services (Vancouver Island) Ltd. (DBA CARE Funeral Services), to review a decision made on August 2, 2022, that it contravened section 189(5)(c)(ii) of Business Practices and Consumer Protection Act by failing to meet the requirement of a Compliance Order. The decision placed conditions on the three funeral provider licences issued to Care Funeral Services and suspended the licences unless the prescribed preneed reporting requirements were completed. The August 2, 2022, decision also imposed an administrative penalty of $9,000 and required Care Funeral Services to pay inspection costs of $455. Care Funeral Services exercised its right to request a reconsideration of the August 2, 2022, decision and determinations.  

The denial of the reconsideration request results in the Care Funeral Services’ three funeral provider licences being suspended and conditions added to the licences on December 1, 2022, unless the business submits 2020 and 2021 preneed reports in the prescribed format by December 1, 2022. The $9,000 administrative penalty must be paid within 30 days and additional inspection costs in the amount of $455 must also be paid.

Read the compliance order, notice of administrative penalty, and the full reasons for the reconsideration decision. 

By law, the business has the right to seek a Judicial Review with the British Columbia Supreme Court.

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

About Consumer Protection BC:  

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures. 

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our website at You can also follow us on Facebook, Instagram and YouTube or read our blog for valuable consumer tips and resources.