- Failing to provide a refund on cancellation of a distance sales contract, contrary to section 50 of the Business Practices and Consumer Protection Act (BPCPA).
The business has been ordered to refund $3,557.72 USD each to two complainants and to reimburse Consumer Protection BC for inspection costs in the amount of $3,472.00 within 30 days.
By law, the business has 30 days to request a reconsideration of the decision.
About Consumer Protection BC
Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in the province. Their mandate is to license and inspect their regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify all general release motion pictures.
For more information about Consumer Protection BC, to read their recent enforcement actions, and to learn about their inspection and complaint-handling processes, please visit their website at www.consumerprotectionbc.ca. You can also follow them on Facebook, Instagram and YouTube or read their blog for valuable consumer tips and resources.