Updated June 5, 2020 

We understand how important it is for your business to be able to continue operating in a time of social distancing or possible quarantine. The content on this page is intended to clarify some questions you may have.

Please remember that if you are operating and providing travel services, you must be licensed by us. To understand your licensing options or if you make the difficult decision to cease operations, please contact us.

Travel vouchers/credits and refunds

The Canadian Transportation Agency’s (CTA) Statement On Vouchers, published in late March, says that vouchers or credits for future travel are appropriate in the current environment, given that they don’t expire in an unreasonably short period of time. Read their follow up Frequently Asked Questions about their Statement.

We’ve been getting questions about travel credits from the travel sector and consumers. BC’s consumer protection laws don’t speak to whether vouchers or credits are an appropriate method of refund. But there are some important things to know.