Recent enforcement actions details

Case number: 
32349

Business:
Amex Bank of Canada

Does business as:

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Amex Bank of Canada

Summary:

Amex Bank of Canada is a credit card issuer in BC and other jurisdictions.

Consumer Protection BC has reached an agreement with Amex after receiving a complaint from a consumer. The agreement, more formally known as an undertaking, alleges Amex failed to cancel or reverse a credit card charge within the required time, a contravention of the Business Practices and Consumer Protection Act.

Through the undertaking, Amex has agreed to:

• Process complaint requests for chargebacks and interest charges from consumers within the statutory timelines
• Enhance internal written procedures and communicate them to staff
• Provide confirmation of updates to Consumer Protection BC

Under the agreement Amex will also reimburse $722.82 to Consumer Protection BC to cover inspection costs.