Recent enforcement actions details

Case number: 
32305

Business:
Ticketmaster Canada Ltd.

Does business as:

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Undertaking Ticketmaster

Summary:

Ticketmaster is a primary and secondary ticket selling platform operator that sells or facilitates the sale of tickets to events held in BC.

Consumer Protection BC entered an agreement, more formally known as an undertaking, with Ticketmaster after doing an inspection into its business practices.

Consumer Protection BC alleges Ticketmaster contravened the Ticket Sales Act by not clearly disclosing information on an event ticket and not clearly disclosing tax information to the consumer.

As part of the agreement, Ticketmaster must change the way it discloses information to anyone buying a ticket to an event in BC. This includes providing contact information and itemizing fees, service charges and taxes more prominently and clearly.