Recent enforcement actions details
Case number:
32282
Business:
Hajex Inc
Does business as:
Individual First Name:
Individual Last Name:
Attached PDFs:
Summary:
Consumer Protection BC has entered into an agreement, more formally known as an undertaking, from Hajex Inc. following an inspection under the Business Practices and Consumer Protection Act. Hajex is an online fitness equipment distributor based in Quebec.
The inspection was initiated after a consumer complaint identified several areas of non-compliance including failing to provide a refund within the required timeframe, giving inaccurate or misleading information about consumer rights and company policies, and using communications that could be considered inappropriate when a consumer was exercising their legal rights.
Under the terms of the Undertaking, Hajex has agreed to bring its business practices into compliance. This includes ensuring that information provided to consumers is accurate, issuing refunds within legislated timelines, and discontinuing any communication that could be perceived as threatening or coercive. The company has also committed to updating its internal policies and procedures.
As part of the undertaking, Hajex has paid $500 to the Consumer Advancement Fund and reimbursed $820 in inspection costs.