Recent enforcement actions details

Case number: 
32281

Business:
Vivid Seats, LLC

Does business as:

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Undertaking Vivid Seats LLC

Summary:

Vivid Seats is a secondary ticketing platform operator that facilitates the sale of tickets between a seller and a buyer.

Consumer Protection BC entered an agreement, more formally known as an undertaking, with Vivid Seats after doing an inspection into its business practices.

As part of the agreement, Vivid Seats must change the way it discloses information to anyone buying a ticket to an event in BC. This includes displaying and disclosing the face value, itemizing service fees and taxes, seating location, refund guarantees, the terms and conditions of they ticket, restrictions on sale or transfer of ticket, and the secondary ticket seller contact information.