Recent enforcement actions details

Case number: 
32163

Business:
Kettle Valley Memorial Ltd.

Does business as:
Kettle Valley Memorial Services/KVM Services

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Notice of administrative penalty
• Compliance order
• Decision

Summary:

Kettle Valley Memorial is a licensed funeral provider based in Penticton, BC.

Consumer Protection BC found the business contravened the Cremation, Interment and Funeral Services Act when it didn’t get written authorization from the person designated to control the disposition of human remains before providing funeral services. The business was also found to have handled the remains in a disrespectful manner, a contravention of the Cremation, Interment and Funeral Services Regulation.

Kettle Valley Memorial must pay an administrative penalty of $16,000 and reimburse $1,577.60 to Consumer Protection BC for the cost of the inspection.

Kettle Valley Memorial can request a reconsideration within 30 days.