Recent enforcement actions details

Case number: 
32134

Business:
Empowered Legal Services

Does business as:

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Undertaking Empowered Legal Services

Summary:

Empowered Legal Services is a debt collection agency.

Consumer Protection BC entered an agreement, more formally known as an undertaking, with the business after allegedly using harassing behaviours, specifically excessive or unreasonable pressure to get a borrower to make a debt payment within 24 hours to avoid court action trying to collect payment on a debt without providing the required written notice, and attempting to collect payment from a borrower without giving them a breakdown of the debt details. .

As part of the agreement, Empowered Legal Services must stop threatening or implying they will take legal action against consumers unless they intend to do so, refrain from using threats of urgent timelines before they take legal actions, and revise the way they communicate debt information with consumers.

Empowered Legal Services must also pay $900 in inspection fees to Consumer Protection BC and make a payment of $2500 to the Consumer Advancement Fund.