Recent enforcement actions details

Case number: 
32036

Business:
Fresher Valley Air Ltd.

Does business as:
Rainbow Systems Fraser Valley

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Decision Fresher Valley Air
• Compliance Order Fresher Valley Air
• Notice of Penalty Fresher Valley Air

Summary:

Fresher Valley Air Ltd. is based in Abbotsford and does business under the name Rainbow Systems Fraser Valley. The company sells vacuums and accessories, door to door. Consumer Protection BC investigated the business practices of the company following a consumer complaint.

Consumer Protection BC held a hearing on allegations the business violated consumer protection laws. It found the company engaged in two deceptive acts, violating section 5(1) of the Business Practices and Consumer Protection Act (BPCPA) when it:

1. Misrepresented the price of a unit or installment without giving the total price of goods or services.
2. Enforced payment on a debt which had effectively been cancelled by a consumer.

Fresher Valley Air, known as Rainbow Systems Fraser Valley, is ordered to cancel the direct sales contract with the consumer as of May 9, 2025, and ensure the consumer’s credit report is in good standing related to this file, and update all consumer contracts to comply with the BPCPA.

The company must also reimburse $2310 to Consumer Protection BC for the cost of inspection and pay an administrative penalty of $6500 into the Consumer Advancement Fund.