Recent enforcement actions details

Case number: 
32018

Business:
Dixon Commercial Investigators (1982) Inc.

Does business as:

Individual First Name:
LISA LORETTA ANN

Individual Last Name:
MITCHELL

Attached PDFs: 

• Decision
• Compliance Order
• Administrative Penalty

Summary:

Dixon Commercial Investigators is a collection agency based in Ontario and does business in BC. Lisa Mitchell is a licensed collection agent working for Dixon Commercial Investigators. The company and the collection agent were found to have violated section 114(1) of the Business Practices and Consumer Protection Act by harassing a debtor using intimidating language during a collection call.  

Through an investigation, Consumer Protection BC found the collection agent harassed the debtor. It also found Dixon Commercial Investigators responsible for the collector’s actions.  

Dixon Commercial Investigators is ordered to arrange for annual training of the collection agent and to pay Consumer Protection BC $5,414.87 to cover inspection costs.  

The collection agent is ordered to pay an administrative penalty of $3,250.