Recent enforcement actions details

Case number: 
31933

Business:
Amazon.ca

Does business as:

Individual First Name:

Individual Last Name:

Attached PDFs: 

• Decison
• Notice of Administrative Penalty
• Compliance Order

Summary:

Contravention

(1) failing to provide a refund to a consumer within 15 days after receiving the consumer’s notice of cancellation of a distance sales contract, contrary to section 50 of the Business Practices and Consumer Protection Act.

Actions Taken

(1) Administrative Penalty of $10,000.00;

(2) Compliance Order requiring Amazon to refund consumer $511.25; reimburse Consumer Protection BC $9,369.00 for inspection and legal costs.