Recent enforcement actions details

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    Alleged Contravention and Outcome

    • section 23(3) BPCPA - failed to provide the consumer with a copy of the future performance within 15 days of when the contract was entered into with the consumer - PROVEN
    • section 19 of the BPCPA - failed to include required contents in a future performance contract - DISMISSED
    • section 27 of the BPCPA  - failed to refund money received in respect of the future performance contract within 15 days of receiving notice of cancellation - DISMISSED

    Actions Taken

    • Compliance Order to refund consumer $2,750; pay $450.00 inspection costs