Recent enforcement actions details

Case number: 
29971

Business:
Tian Bao Travel Ltd.

Does business as:
Compass Holidays

Attached PDFs: 

• Decision Tian Bao Travel Ltd. (Compass)
• Penalty Tian Bao Travel Ltd (Compass)
• Order Tian Bao Travel Ltd (Compass)

Summary:

Allegations

Failing to include its licence number in visual advertisements - section 9 (3), Travel Industry Regulation

Failing to include addresses of purchasers of travel services on customer receipts - section 12.1 (b), Travel Industry Regulation

Failing to include its licence number on customer receipts - section 12.1 (g), Travel Industry Regulation

Decision Outcome

The contraventions of sections 9 (3), 12.1 (b), and 12.1 (g) of the Regulation are confirmed.

Action Taken

For contraventions of sec. 9 (3) - penalty of $400

For contraventions of sec. 12.1 (b) and (g) - penalty of $800

Order for recovery of inspection costs - $800