HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* False TrueIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* Yes NoA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* Anywhere in the world Canada BCWho can allege harassment due to the manner or frequency of communication with a collector?* None of these A debtor's neighbour All of these A debtor's family member A debtor's employerAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 5 days before verbally contacting the debtor 14 days before verbally contacting the debtor 24 hours before verbally contacting the debtor There is no required waiting period 7 days before verbally contacting the debtorA debtor may agree to be contacted by the collector at their place of employment.* False TrueA debtor can compel a collection agency to contact them in writing only if:* The debtor provides a mailing address for the collector to use The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Both of these Neither of theseIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseA reasonable amount of pressure can be applied to family and friends of debtors in order to have the debtor contact the collector.* False TrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* False TrueIt is acceptable to demand that a debtor submit written notice or payment via registered mail.* True FalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* True FalseA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseA creditor may give a collector the authority to bring or continue a legal proceeding by:* Both of these options Granting the authority in writing in each case Granting the authority in the collection agreement between the creditor and collection agentA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* True FalseAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* True FalseNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* False TrueOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* True FalseA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* False TrueTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.* True FalseIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* False TrueA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA debtor told a collector that their mother may help pay a debt. Can the collector call the mother to pursue payment?* No YesIf a debtor informs you that they are disputing the debt you are calling about, you:* Can still contact them about the debt until they actually go to court Can demand to see the evidence that they have Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeOn a statutory holiday, a debtor or a debtor’s employer can only be called:* If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted During regular business hours NeverWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The debtor is acting illegally The debtor is ignoring the fact that they have not paid their bill and the collector should start calling again The collector cannot begin to call the debtor again The debtor can be sued for not answering collection lettersA collector may call a debtor’s employer to:* Let other people know that the debtor is not paying their bills Show a debtor that they can’t hide from their responsibility to pay the debt Confirm the debtor is employed there and to obtain the debtors title and work place address Request an agreement to garnish a debtor’s wagesIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.* True FalseThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* True FalseA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* True FalseA collector just received a debt to collect. They have both the debtor's old mailing address and a valid email address on file. Can the collector call the debtor to confirm the mailing address?* No YesA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:* The address is from 3 years ago or longer The collector has actual reasons to believe it is not correct The debtor has a reputation of lying to other collectors The collection agency usually only sends the initial notice by email so the email is needed All of theseA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* No YesAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* Three None One TwoBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* None of these things Sent a similar request first to the registered corporate office of the employer Given notice to the debtor that the collector intends to bring proceedings to collect the debt Reviewed the file with a lawyer Obtained the employer's legal name and mailing addressMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* Yes NoA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* False TrueIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* No YesCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoHow long does an employee of a debt collection agency have to deposit payments received from debtors into the agency's trust account?* 5 days 10 days 2 weeks Until the end of the month in which it was received Until the end of the following month in which it was receivedCan the director publish the name of a creditor against whom an action has been taken?* No YesCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* No YesA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* No YesWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* Costs of more than $50 Court-ordered costs Costs incurred collecting debts in arrears of more than 2 years All of these costs Default costs set out in the lending agreement None of these costsA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* No YesA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* No YesDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
