HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* No YesAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 7 years 6 years 2 years 4 yearsThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* True FalseA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* BC Anywhere in the world CanadaBefore being requested to pay, debtors must know:* None of these Who the collector is and under what authority they are demanding payment of the debt What percentage of their payments go to the creditor That the collector is located in BC All of theseA debtor may agree to be contacted by the collector at their place of employment.* True FalseIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseApart from being authorized by the debtor to do so, the only reason a collector may communicate with a debtor's employer is to confirm the debtor's employment, business title and business address.* True FalseA reasonable amount of pressure can be applied to family and friends of debtors in order to have the debtor contact the collector.* True FalseIt is acceptable to demand that a debtor submit written notice or payment via registered mail.* False TrueA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* False TrueParents of a debtor may be contacted about a debt if:* The debtor lives with them Both of these They guaranteed the debt which is in default Neither of theseA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseStating the collector's intent to bring or continue a legal proceeding for which no lawful authority exists would be considered:* A prohibited collection practice and possibly a deceptive trade practice Acceptable practice for a debtor who is refusing to pay Too much pressure for a first-time debtorAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* True FalseA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* True FalseA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* False TrueWhen a collection agent purchases a debt:* None of these The time period for reporting the debt on the debtor's credit report is reset to the beginning A licence is still required to collect the debt since the agent is not the original creditor The collection agent does not require a licence to collect the debt since it now owns the debtA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* False TrueTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.* False TrueIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* No YesFor credit reporting purposes, which of the following events is used as the starting date for the 6-year maximum reporting period:* The date the account first went into arrears under the terms of the credit agreement The date of the last payment on the debt The date the account is written off as uncollectable by the creditor The date when the debt arrears is first reported to a credit reporting agency The date the debt was assigned to the collection agencyA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* No YesIf a debtor informs you that they are disputing the debt you are calling about, you:* Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the dispute Can still contact them about the debt until they actually go to court Can demand to see the evidence that they haveIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Can keep calling until they are convinced the person is not the debtor Can try to convince the person that they do indeed owe the debt Must stop contacting the person and double-check the information they haveIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May increase the frequency of calls because the debtor is not cooperating Must ensure the frequency of calls is not excessive or unreasonable in the circumstances May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtorOn a statutory holiday, a debtor or a debtor’s employer can only be called:* If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted Never During regular business hoursLegal action can only be threatened or stated to a debtor if:* The creditor has previously approved, in writing to the collector, legal action for this debtor The debtor is making excuses for not paying the debt and the collector knows the debtor is lying The debtor promised the collector they would pay the debt but have not done so The debtor has no obvious reason not to pay the debtIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* True FalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* False TrueCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* True FalseA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* No YesA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoAfter reaching a debtor on their home telephone, the collector must do what as soon as the contact is established?* Identify themself and their authority to collect the debt and give the debtor details about the debt ownership and amount owed Threaten the debtor with legal action if the debtor hangs up Demand payment of the debt Be adaptive and do what the collector believes will result in payment of the debt Identify themself and their authority to collect the debtAfter two way communication is established with a debtor, when must the collector identify themselves?* Sometime before the end of the communication Immediately Only the identity of the collection agency is required Never unless the collector wants to Before demanding payment of the debt involvedDespite best efforts, a collector cannot reconcile the amount currently owing on a debt with the amount owed when the debt first became due and payable. What must the collector do?* Fudge the numbers so they seem credible Tell the debtor a breakdown will be provided later Attempt to collect only the initial amount owing when the debt first became due Do not commence any collection activity until a reconciliation has been done Discount the debt by 25% and attempt to collect that amountHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* One None Two ThreeBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* None of these things Sent a similar request first to the registered corporate office of the employer Given notice to the debtor that the collector intends to bring proceedings to collect the debt Reviewed the file with a lawyer Obtained the employer's legal name and mailing addressCan a collector threaten or actually inform a defaulting debtor that the collector will inform the debtor's other creditors of the default if the debt is not paid immediately?* Yes NoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoHow long does an employee of a debt collection agency have to deposit payments received from debtors into the agency's trust account?* 5 days 10 days 2 weeks Until the end of the month in which it was received Until the end of the following month in which it was receivedCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* Yes NoA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?* Yes Depends on situation NoA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* No YesA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* Yes NoA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* Yes NoCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Yes No Not governed under the BPCP Act or Debt Collertion Industry RegulationDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
