HomeDebt collector exam If you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence. Step 1 of 119%I prefer to respond anonymouslyYesNoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?*NoYesWhat is the name of the legislation that governs debt collection activity in British Columbia?*Business Corporation ActBusiness Practices and Consumer Protection ActBankruptcy and Insolvency ActDebtors Assistance ActThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .*TrueFalseA collector is a person who:*Collects or attempts to collect its own debts (as the original creditor)Collects and attempts to collect debts it has purchasedAll of these optionsCollects or attempts to collect debt owed to another personBefore being requested to pay, debtors must know:*Who the collector is and under what authority they are demanding payment of the debtThat the collector is located in BCNone of theseAll of theseWhat percentage of their payments go to the creditorIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:*Clearly state their reasons for disputing the debtNotify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to courtBoth of theseNone of theseApart from being authorized by the debtor to do so, the only reason a collector may communicate with a debtor's employer is to confirm the debtor's employment, business title and business address.*FalseTrueA reasonable amount of pressure can be applied to family and friends of debtors in order to have the debtor contact the collector.*FalseTrueOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.*TrueFalseUnless requested by the employer, a collector may not contact a debtor's employer on a BC statutory holiday.*FalseTrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.*TrueFalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.*FalseTrueA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.*TrueFalseA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.*FalseTrueWritten notice must be provided by a collector to a debtor before starting a legal proceeding to recover that debt.*TrueFalseIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.*FalseTrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?*Sometime during the first phone callOnly after the collector believes the debtor may not pay the debtImmediatelyWithin 5 minutesWhen a collection agent purchases a debt:*A licence is still required to collect the debt since the agent is not the original creditorThe collection agent does not require a licence to collect the debt since it now owns the debtThe time period for reporting the debt on the debtor's credit report is reset to the beginningNone of theseThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.*TrueFalseA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.*FalseTrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.*TrueFalseIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?*NoYesRemembrance Day falls on a Sunday. When can a collector telephone a debtor?*None of these optionsOnly between 11 a.m. and 9 p.m.Only between 1 p.m. and 5 p.m.Only after 11 a.m. until 5 p.m.You have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?*YesNoIf a debtor informs you that they are disputing the debt you are calling about, you:*Can demand to see the evidence that they haveCan still contact them about the debt until they actually go to courtMust stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeParents or family of a debtor are responsible for the debt if:*they co-signed on the debt or guaranteed repayment of the debtthe debtor is away on vacation and cannot be reached to collect the debtthe debtor is acting irresponsiblyIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.*FalseTrueBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.*FalseTrueThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.*TrueFalseThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.*TrueFalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.*FalseTrueCan a collector attempt to collect a debt if the collector does not know who the original creditor was?*YesNoMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?*YesNoPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?*The credit limit on the accountThe name of the original creditorThe debtors cell phone number, if anyThe time allowed the debtor to pay the debtThe employment status of the debtorA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:*All of theseThe collector has actual reasons to believe it is not correctThe address is from 3 years ago or longerThe debtor has a reputation of lying to other collectorsThe collection agency usually only sends the initial notice by email so the email is neededAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?*YesNoA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?*NoYesAfter two way communication is established with a debtor, when must the collector identify themselves?*Only the identity of the collection agency is requiredBefore demanding payment of the debt involvedImmediatelyNever unless the collector wants toSometime before the end of the communicationA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.*FalseTrueCan a collector acting for a certain creditor also act as a debt repayment agent for a debtor if the debtor owes money to that certain creditor?*YesNoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?*NoYesThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?*YesNoCan the director publish the name of a creditor against whom an action has been taken?*YesNoA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?*YesNoA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?*YesNoA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?*NoYesWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?*All of theseConvictions of an offenceLicence cancellationsAdministrative monetary penaltiesLegal proceedings for damages or lossLicence suspensionsA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?*YesNoA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?*YesNoDebtors may be contacted at their cell phone number if:*They provided it to the collectorThey provided it to the creditor and the collector does not have a land line number for the debtorThe debtor has a land line but requested to be called on their cell phoneAll of these
