HomeDebt collector exam If you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence. Step 1 of 119%I prefer to respond anonymouslyYesNoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?*YesNoThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .*TrueFalseWho can allege harassment due to the manner or frequency of communication with a collector?*A debtor's neighbourA debtor's employerA debtor's family memberNone of theseAll of theseAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:*7 days before verbally contacting the debtor14 days before verbally contacting the debtorThere is no required waiting period5 days before verbally contacting the debtor24 hours before verbally contacting the debtorA debt collector may not communicate verbally with a debtor until the collector:*Knows that the debtor is employed full-timeObtains a copy of the debtor's credit report and reviews itSends written notice to the debtorReceives agreement in writing that they can contact the debtorKnows that the debtor is employed at least 15 hours per weekA debtor must communicate with a debt collector if they are contacted at their place of employment.*TrueFalseA debtor may agree to be contacted by the collector at their place of employment.*TrueFalseIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.*TrueFalseIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:*Clearly state their reasons for disputing the debtNotify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to courtBoth of theseNone of theseA collector can communicate with a family member or relative of a debtor if:*The debtor is unemployedNone of theseAll of thseThe debtor is unavailableThe debtor authorized the collector to do soIt is acceptable to demand that a debtor submit written notice or payment via registered mail.*TrueFalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.*TrueFalseParents of a debtor may be contacted about a debt if:*Both of theseThe debtor lives with themNeither of theseThey guaranteed the debt which is in defaultA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.*FalseTrueA creditor may give a collector the authority to bring or continue a legal proceeding by:*Granting the authority in writing in each caseBoth of these optionsGranting the authority in the collection agreement between the creditor and collection agentA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.*TrueFalseAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.*TrueFalseAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.*FalseTrueA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.*TrueFalseHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?*Sometime during the first phone callImmediatelyOnly after the collector believes the debtor may not pay the debtWithin 5 minutesTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.*TrueFalseA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?*Only once regardless of the number of late payments or when they are madeOnce each month that a payment is missedOnly once for each late payment no matter when the late payment is madeNeverA debtor told a collector that their mother may help pay a debt. Can the collector call the mother to pursue payment?*NoYesYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?*YesNoIf a debtor informs you that they are disputing the debt you are calling about, you:*Can still contact them about the debt until they actually go to courtCan demand to see the evidence that they haveMust stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeOn a debtor’s credit report, a past-due account will:*Remain forever, until the debt is paidBe visible for a set time period which re-starts each time the debt is transferred to a new collection agencyBe visible for a set time period that starts when the account becomes overdueA collector may call a debtor’s employer to:*Show a debtor that they can’t hide from their responsibility to pay the debtRequest an agreement to garnish a debtor’s wagesConfirm the debtor is employed there and to obtain the debtors title and work place addressLet other people know that the debtor is not paying their billsBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.*FalseTrueUnder the Business Practices and Consumer Protection Act, any agreement by the debtor to waive or release a debtor's rights under the Act and it's regulation is void.*FalseTrueThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.*TrueFalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.*FalseTrueCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.*FalseTruePrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?*The employment status of the debtorThe credit limit on the accountThe name of the original creditorThe time allowed the debtor to pay the debtThe debtors cell phone number, if anyA collector just received a debt to collect. They have both the debtor's old mailing address and a valid email address on file. Can the collector call the debtor to confirm the mailing address?*YesNoA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?*YesNoA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?*NoYesAfter two way communication is established with a debtor, when must the collector identify themselves?*ImmediatelyOnly the identity of the collection agency is requiredBefore demanding payment of the debt involvedSometime before the end of the communicationNever unless the collector wants toDespite best efforts, a collector cannot reconcile the amount currently owing on a debt with the amount owed when the debt first became due and payable. What must the collector do?*Fudge the numbers so they seem credibleTell the debtor a breakdown will be provided laterAttempt to collect only the initial amount owing when the debt first became dueDo not commence any collection activity until a reconciliation has been doneDiscount the debt by 25% and attempt to collect that amountA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.*FalseTrueWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?*The debtor could use the failure to provide the required notice as a defense to the actionThe collector is prohibited from bringing the proceedingAll of theseThe proceeding could fail in courtCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?*YesNoA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?*YesNoThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?*NoYesCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?*YesNoA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?*YesNoWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?*Convictions of an offenceLicence suspensionsAll of theseLicence cancellationsAdministrative monetary penaltiesLegal proceedings for damages or lossA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?*NoYesA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?*NoYesA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?*NoYesDebtors may be contacted at their cell phone number if:*They provided it to the collectorThey provided it to the creditor and the collector does not have a land line number for the debtorThe debtor has a land line but requested to be called on their cell phoneAll of these
