HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* Yes NoAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 6 years 2 years 4 years 7 yearsA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* BC Canada Anywhere in the worldBefore being requested to pay, debtors must know:* That the collector is located in BC Who the collector is and under what authority they are demanding payment of the debt All of these What percentage of their payments go to the creditor None of theseAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 5 days before verbally contacting the debtor 14 days before verbally contacting the debtor 24 hours before verbally contacting the debtor 7 days before verbally contacting the debtor There is no required waiting periodA debtor must communicate with a debt collector if they are contacted at their place of employment.* False TrueA debtor can compel a collection agency to contact them in writing only if:* Both of these Neither of these The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. The debtor provides a mailing address for the collector to useApart from being authorized by the debtor to do so, the only reason a collector may communicate with a debtor's employer is to confirm the debtor's employment, business title and business address.* True FalseCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* True FalseIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* False TrueA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* False TrueParents of a debtor may be contacted about a debt if:* They guaranteed the debt which is in default Neither of these The debtor lives with them Both of theseA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The collector does not already have the creditor's written authority The debtor has proven to be trustworthy The debtor is unemployed or otherwise unable to pay the debtPromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* True FalseAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* True FalseA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* False TrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Immediately Only after the collector believes the debtor may not pay the debt Within 5 minutes Sometime during the first phone callWhen a collection agent purchases a debt:* A licence is still required to collect the debt since the agent is not the original creditor The collection agent does not require a licence to collect the debt since it now owns the debt The time period for reporting the debt on the debtor's credit report is reset to the beginning None of theseOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To have the person contacted forward a message to the debtor To determine from the person contacted where the debtor is employed None of the reasons To determine if the person contacted will help pay the debtA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Only once for each late payment no matter when the late payment is made Once each month that a payment is missed Never Only once regardless of the number of late payments or when they are madeA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* Yes NoRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 1 p.m. and 5 p.m. Only after 11 a.m. until 5 p.m. Only between 11 a.m. and 9 p.m. None of these optionsWhen a collection agency begins to collect a debt:* The time limitation remains unchanged and is still calculated from the date the debt first became past-due The time limitation for collecting on the debt starts over The debt is already so overdue that extra pressure is now OK to use on a debtor to make the debtor pay the debtOn a statutory holiday, a debtor or a debtor’s employer can only be called:* Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted During regular business hoursLegal action can only be threatened or stated to a debtor if:* The creditor has previously approved, in writing to the collector, legal action for this debtor The debtor has no obvious reason not to pay the debt The debtor is making excuses for not paying the debt and the collector knows the debtor is lying The debtor promised the collector they would pay the debt but have not done soThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* False TruePrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The time allowed the debtor to pay the debt The name of the original creditor The credit limit on the account The debtors cell phone number, if any The employment status of the debtorA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* No YesA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* No YesA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* No YesWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The debtor could use the failure to provide the required notice as a defense to the action The collector is prohibited from bringing the proceeding All of these The proceeding could fail in courtMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* No YesCan a collector acting for a certain creditor also act as a debt repayment agent for a debtor if the debtor owes money to that certain creditor?* No YesA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* Yes NoIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* Yes NoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* No YesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* Convictions of an offence Administrative monetary penalties Licence suspensions All of these Legal proceedings for damages or loss Licence cancellationsA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* Yes NoA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* Yes NoCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Not governed under the BPCP Act or Debt Collertion Industry Regulation Yes NoDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
