HomeDebt collector exam If you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence. Step 1 of 119%I prefer to respond anonymouslyYesNoName First Last Email Enter Email Confirm Email Collection AgencyWhat is the name of the legislation that governs debt collection activity in British Columbia?*Business Practices and Consumer Protection ActDebtors Assistance ActBusiness Corporation ActBankruptcy and Insolvency ActAn individual's credit report may include information that is adverse to their interests for what maximum period of time?*6 years4 years7 years2 yearsA collector is a person who:*Collects or attempts to collect its own debts (as the original creditor)Collects or attempts to collect debt owed to another personAll of these optionsCollects and attempts to collect debts it has purchasedA debt collector must notify a debtor in writing prior to:*Going to their place of employmentMaking the first collection callFreezing a debtor's bank accountBefore being requested to pay, debtors must know:*That the collector is located in BCNone of theseWhat percentage of their payments go to the creditorWho the collector is and under what authority they are demanding payment of the debtAll of theseAn acceptable reason to contact debtors at their place of employment is to:*Obtain a debtor's residential contact informationConfirm a debtor's incomeDetermine the frequency of the debtor's paydaysNone of theseA collector can communicate with a family member or relative of a debtor if:*The debtor is unemployedAll of thseThe debtor authorized the collector to do soThe debtor is unavailableNone of theseA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.*TrueFalseA reasonable amount of pressure can be applied to family and friends of debtors in order to have the debtor contact the collector.*FalseTrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.*TrueFalseUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.*TrueFalseA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.*FalseTrueA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.*TrueFalseA creditor may give a collector the authority to bring or continue a legal proceeding by:*Granting the authority in the collection agreement between the creditor and collection agentBoth of these optionsGranting the authority in writing in each caseStating the collector's intent to bring or continue a legal proceeding for which no lawful authority exists would be considered:*Acceptable practice for a debtor who is refusing to payA prohibited collection practice and possibly a deceptive trade practiceToo much pressure for a first-time debtorAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.*FalseTrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.*TrueFalseA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.*FalseTrueThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.*TrueFalseA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.*FalseTrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.*TrueFalseIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?*YesNoA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?*YesNoYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?*NoYesIf a debtor informs you that they are disputing the debt you are calling about, you:*Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeCan still contact them about the debt until they actually go to courtCan demand to see the evidence that they haveIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:*Can try to convince the person that they do indeed owe the debtMust stop contacting the person and double-check the information they haveCan keep calling until they are convinced the person is not the debtorWhen a collection agency begins to collect a debt:*The debt is already so overdue that extra pressure is now OK to use on a debtor to make the debtor pay the debtThe time limitation for collecting on the debt starts overThe time limitation remains unchanged and is still calculated from the date the debt first became past-dueOn a statutory holiday, a debtor or a debtor’s employer can only be called:*NeverDuring regular business hoursIf the debtor or the debtor’s employer requests and pre-arranges a time to be contactedParents or family of a debtor are responsible for the debt if:*they co-signed on the debt or guaranteed repayment of the debtthe debtor is away on vacation and cannot be reached to collect the debtthe debtor is acting irresponsiblyA collector may call a debtor’s employer to:*Show a debtor that they can’t hide from their responsibility to pay the debtLet other people know that the debtor is not paying their billsConfirm the debtor is employed there and to obtain the debtors title and work place addressRequest an agreement to garnish a debtor’s wagesA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.*TrueFalseA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.*FalseTrueCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.*TrueFalseA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?*The collectorThe debtorA collector has a debt to collect and wants to confirm an old home address in the collection file for the debtor to ensure it is still correct. Can they call the debtor at work to do so?*YesNoA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?*YesNoAfter reaching a debtor on their home telephone, the collector must do what as soon as the contact is established?*Identify themself and their authority to collect the debtThreaten the debtor with legal action if the debtor hangs upDemand payment of the debtIdentify themself and their authority to collect the debt and give the debtor details about the debt ownership and amount owedBe adaptive and do what the collector believes will result in payment of the debtAfter two way communication is established with a debtor, when must the collector identify themselves?*ImmediatelyOnly the identity of the collection agency is requiredSometime before the end of the communicationBefore demanding payment of the debt involvedNever unless the collector wants toWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?*All 3 groupsA collector assigned a debt for collection owing to another personA debt buyer collecting on a purchased debtNone of the 3 groupsA creditor collecting its own debtA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.*FalseTrueCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?*YesNoThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.*TrueFalseCan the director publish the name of a creditor against whom an action has been taken?*NoYesCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?*NoYesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?*NoYesA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?*YesNoA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?*NoYesA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?*NoYesA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?*NoYesCan a debtor "call block" a collector so avoid future telephone calls from the collector?*Not governed under the BPCP Act or Debt Collertion Industry RegulationYesNo
