HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* Canada Anywhere in the world BCWho can allege harassment due to the manner or frequency of communication with a collector?* None of these A debtor's neighbour A debtor's family member A debtor's employer All of theseA debt collector must notify a debtor in writing prior to:* Making the first collection call Freezing a debtor's bank account Going to their place of employmentBefore being requested to pay, debtors must know:* All of these What percentage of their payments go to the creditor Who the collector is and under what authority they are demanding payment of the debt None of these That the collector is located in BCA debtor can compel a collection agency to contact them in writing only if:* Neither of these Both of these The debtor provides a mailing address for the collector to use The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached.A collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* False TrueIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* True FalseOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* True FalseUnless requested by the employer, a collector may not contact a debtor's employer on a BC statutory holiday.* False TrueIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* False TrueA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseWritten notice must be provided by a collector to a debtor before starting a legal proceeding to recover that debt.* True FalseA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* False TrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* False TrueA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* True FalseA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* True FalseWhen speaking with a debtor's family member or neighbour, a collector may identify themselves as someone other than a collector to avoid embarrassing the debtor.* False TrueA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* False TrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* False TrueIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* Yes NoWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collection agent The collector BothOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To determine from the person contacted where the debtor is employed None of the reasons To have the person contacted forward a message to the debtor To determine if the person contacted will help pay the debtIf a debtor informs you that they are disputing the debt you are calling about, you:* Can demand to see the evidence that they have Can still contact them about the debt until they actually go to court Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Can keep calling until they are convinced the person is not the debtor Must stop contacting the person and double-check the information they have Can try to convince the person that they do indeed owe the debtOn a statutory holiday, a debtor or a debtor’s employer can only be called:* If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted Never During regular business hoursOn a debtor’s credit report, a past-due account will:* Be visible for a set time period which re-starts each time the debt is transferred to a new collection agency Be visible for a set time period that starts when the account becomes overdue Remain forever, until the debt is paidA collector may call a debtor’s employer to:* Let other people know that the debtor is not paying their bills Show a debtor that they can’t hide from their responsibility to pay the debt Confirm the debtor is employed there and to obtain the debtors title and work place address Request an agreement to garnish a debtor’s wagesThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* False TrueCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* False TrueA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* Yes NoPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The employment status of the debtor The credit limit on the account The time allowed the debtor to pay the debt The name of the original creditor The debtors cell phone number, if anyA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The collector The debtorAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* No YesAfter reaching a debtor on their home telephone, the collector must do what as soon as the contact is established?* Identify themself and their authority to collect the debt Threaten the debtor with legal action if the debtor hangs up Be adaptive and do what the collector believes will result in payment of the debt Identify themself and their authority to collect the debt and give the debtor details about the debt ownership and amount owed Demand payment of the debtAfter two way communication is established with a debtor, when must the collector identify themselves?* Sometime before the end of the communication Only the identity of the collection agency is required Before demanding payment of the debt involved Immediately Never unless the collector wants toHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* One Two None ThreeWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The collector is prohibited from bringing the proceeding The proceeding could fail in court The debtor could use the failure to provide the required notice as a defense to the action All of theseHow long does an employee of a debt collection agency have to deposit payments received from debtors into the agency's trust account?* 5 days 10 days 2 weeks Until the end of the month in which it was received Until the end of the following month in which it was receivedThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* True FalseCan the director publish the name of a creditor against whom an action has been taken?* Yes NoA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?* No YesA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* No YesA debtor in arrears is working out-of-country. Can their spouse, who has no liability for the debt, be used as a go-between to try to have the debt paid?* Yes NoWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* Legal proceedings for damages or loss Convictions of an offence Licence suspensions Administrative monetary penalties All of these Licence cancellationsA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* Yes NoA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* Yes NoWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* All of these costs Costs incurred collecting debts in arrears of more than 2 years Court-ordered costs Costs of more than $50 None of these costs Default costs set out in the lending agreementCAPTCHA TweetShareSharePin0 Shares
