HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* No YesThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* False TrueThe prohibited debt collection practices in the legislation are applicable to third-party collection agents as well as to creditors collecting their own debts and buyers of third party debts.* False TrueWho can allege harassment due to the manner or frequency of communication with a collector?* A debtor's family member None of these A debtor's employer A debtor's neighbour All of theseThreatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* True FalseA debtor can compel a collection agency to contact them in writing only if:* The debtor provides a mailing address for the collector to use The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Both of these Neither of theseIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* True FalseApart from being authorized by the debtor to do so, the only reason a collector may communicate with a debtor's employer is to confirm the debtor's employment, business title and business address.* False TrueIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* True FalseExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* True FalseFor a credit agreement that is silent about interest charges on overdue amounts, a debtor is only responsible to pay:* Court-ordered interest Interested applied on the debt by the collector Interest applied on the debt by the creditor Simple interest Compound interestUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* False TrueA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* False TrueIf a person informs a collector that they are not the debtor, the collector must:* All of these options Stop contacting the individual Give up on collecting the debt None of these options Make reasonable efforts to ensure that the person is the debtor before contacting the person againA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TruePromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* True FalseNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* False TrueOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* False TrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Within 5 minutes Only after the collector believes the debtor may not pay the debt Immediately Sometime during the first phone callOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To determine from the person contacted where the debtor is employed To have the person contacted forward a message to the debtor To determine if the person contacted will help pay the debt None of the reasonsA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* No YesRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 1 p.m. and 5 p.m. Only after 11 a.m. until 5 p.m. Only between 11 a.m. and 9 p.m. None of these optionsYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?* No YesIf a debtor informs you that they are disputing the debt you are calling about, you:* Can still contact them about the debt until they actually go to court Can demand to see the evidence that they have Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtor Must ensure the frequency of calls is not excessive or unreasonable in the circumstances May increase the frequency of calls because the debtor is not cooperatingOn a debtor’s credit report, a past-due account will:* Be visible for a set time period which re-starts each time the debt is transferred to a new collection agency Remain forever, until the debt is paid Be visible for a set time period that starts when the account becomes overdueA collector may call a debtor’s employer to:* Request an agreement to garnish a debtor’s wages Let other people know that the debtor is not paying their bills Confirm the debtor is employed there and to obtain the debtors title and work place address Show a debtor that they can’t hide from their responsibility to pay the debtBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* True FalseThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* True FalseWho does NOT need a debt collection licence issued by Consumer Protection BC?* Collection agencies located outside of BC collecting outside BC Debt buyers collecting their purchased debts Collection agencies located in BC Collection agencies located outside of BC collecting into BCA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* Yes NoMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?* No YesA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The debtor The collectorA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* No YesAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoAfter reaching a debtor on their home telephone, the collector must do what as soon as the contact is established?* Identify themself and their authority to collect the debt and give the debtor details about the debt ownership and amount owed Be adaptive and do what the collector believes will result in payment of the debt Identify themself and their authority to collect the debt Threaten the debtor with legal action if the debtor hangs up Demand payment of the debtAfter two way communication is established with a debtor, when must the collector identify themselves?* Sometime before the end of the communication Before demanding payment of the debt involved Only the identity of the collection agency is required Immediately Never unless the collector wants toWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?* None of the 3 groups A creditor collecting its own debt All 3 groups A collector assigned a debt for collection owing to another person A debt buyer collecting on a purchased debtA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* False TrueIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* Yes NoThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* No YesThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* False TrueA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* Yes NoA debtor in arrears is working out-of-country. Can their spouse, who has no liability for the debt, be used as a go-between to try to have the debt paid?* Yes NoWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* All of these Legal proceedings for damages or loss Licence cancellations Administrative monetary penalties Licence suspensions Convictions of an offenceA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* No YesA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* No YesCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Yes Not governed under the BPCP Act or Debt Collertion Industry Regulation No TweetShareSharePin0 Shares
