HomeDebt collector exam If you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence. Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* False TrueA collector is a person who:* Collects or attempts to collect debt owed to another person All of these options Collects and attempts to collect debts it has purchased Collects or attempts to collect its own debts (as the original creditor)Who can allege harassment due to the manner or frequency of communication with a collector?* A debtor's neighbour A debtor's family member All of these A debtor's employer None of theseAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 24 hours before verbally contacting the debtor 5 days before verbally contacting the debtor 7 days before verbally contacting the debtor 14 days before verbally contacting the debtor There is no required waiting periodAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseA debtor may agree to be contacted by the collector at their place of employment.* True FalseA debtor can compel a collection agency to contact them in writing only if:* Both of these The debtor provides a mailing address for the collector to use Neither of these The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached.Collection calls can be made to BC residents on Sundays between 9am and 5pm.* True FalseExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* False TrueParents of a debtor may be contacted about a debt if:* Neither of these The debtor lives with them They guaranteed the debt which is in default Both of theseA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* False TrueA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The debtor has proven to be trustworthy The collector does not already have the creditor's written authority The debtor is unemployed or otherwise unable to pay the debtA creditor may give a collector the authority to bring or continue a legal proceeding by:* Granting the authority in writing in each case Granting the authority in the collection agreement between the creditor and collection agent Both of these optionsPromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* True FalseHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Sometime during the first phone call Immediately Within 5 minutes Only after the collector believes the debtor may not pay the debtWhen speaking with a debtor's family member or neighbour, a collector may identify themselves as someone other than a collector to avoid embarrassing the debtor.* False TrueThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.* True FalseA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* True FalseA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Only once for each late payment no matter when the late payment is made Once each month that a payment is missed Only once regardless of the number of late payments or when they are made NeverPreviously, a debtor had instructed a collector to contact them in writing only. However, the debtor has not replied to any of the written communications sent by the collector. In this case, can the collector begin telephoning the debtor again?* No YesA debtor told a collector that their mother may help pay a debt. Can the collector call the mother to pursue payment?* Yes NoRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* None of these options Only between 11 a.m. and 9 p.m. Only after 11 a.m. until 5 p.m. Only between 1 p.m. and 5 p.m.If a debtor informs you that they are disputing the debt you are calling about, you:* Can demand to see the evidence that they have Can still contact them about the debt until they actually go to court Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeParents or family of a debtor are responsible for the debt if:* the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debt the debtor is away on vacation and cannot be reached to collect the debtLegal action can only be threatened or stated to a debtor if:* The debtor promised the collector they would pay the debt but have not done so The debtor is making excuses for not paying the debt and the collector knows the debtor is lying The creditor has previously approved, in writing to the collector, legal action for this debtor The debtor has no obvious reason not to pay the debtA collector may call a debtor’s employer to:* Confirm the debtor is employed there and to obtain the debtors title and work place address Show a debtor that they can’t hide from their responsibility to pay the debt Request an agreement to garnish a debtor’s wages Let other people know that the debtor is not paying their billsThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* True FalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* False TrueCan a collector attempt to collect a debt if the collector does not know who the original creditor was?* Yes NoPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The time allowed the debtor to pay the debt The employment status of the debtor The name of the original creditor The credit limit on the account The debtors cell phone number, if anyA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:* All of these The address is from 3 years ago or longer The collection agency usually only sends the initial notice by email so the email is needed The debtor has a reputation of lying to other collectors The collector has actual reasons to believe it is not correctS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* 3 times maximum Only 2 times 0 times As many times as required Only 1 timeAfter two way communication is established with a debtor, when must the collector identify themselves?* Sometime before the end of the communication Before demanding payment of the debt involved Only the identity of the collection agency is required Immediately Never unless the collector wants toWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?* None of the 3 groups A collector assigned a debt for collection owing to another person A debt buyer collecting on a purchased debt A creditor collecting its own debt All 3 groupsWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The collector is prohibited from bringing the proceeding The proceeding could fail in court All of these The debtor could use the failure to provide the required notice as a defense to the actionBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* Given notice to the debtor that the collector intends to bring proceedings to collect the debt Reviewed the file with a lawyer None of these things Sent a similar request first to the registered corporate office of the employer Obtained the employer's legal name and mailing addressIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* Yes NoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* No YesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?* No YesA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?* No Yes Depends on situationA debtor in arrears is working out-of-country. Can their spouse, who has no liability for the debt, be used as a go-between to try to have the debt paid?* Yes NoA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* Yes NoA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* No YesA debt is on its third assignment with a new collection agency. The previous agencies did not properly document accounting of the debt. The new agency cannot account for the increase in the debt since it first became due. What can it do?* Contact the creditor and obtain sufficient information to prepare the accounting Not attempt to collect the debt Any of these actions Contact the previous agencies for enough information to prepare the accountingA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* No Yes