HomeDebt collector exam If you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence. Step 1 of 119%I prefer to respond anonymouslyYesNoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?*YesNoAn individual's credit report may include information that is adverse to their interests for what maximum period of time?*2 years6 years7 years4 yearsA collector is a person who:*All of these optionsCollects and attempts to collect debts it has purchasedCollects or attempts to collect its own debts (as the original creditor)Collects or attempts to collect debt owed to another personThe prohibited debt collection practices in the legislation are applicable to third-party collection agents as well as to creditors collecting their own debts and buyers of third party debts.*TrueFalseAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:*There is no required waiting period5 days before verbally contacting the debtor14 days before verbally contacting the debtor24 hours before verbally contacting the debtor7 days before verbally contacting the debtorAn acceptable reason to contact debtors at their place of employment is to:*Obtain a debtor's residential contact informationConfirm a debtor's incomeDetermine the frequency of the debtor's paydaysNone of theseA debtor can compel a collection agency to contact them in writing only if:*The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached.Neither of theseBoth of theseThe debtor provides a mailing address for the collector to useA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.*FalseTrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.*TrueFalseUnless requested by the employer, a collector may not contact a debtor's employer on a BC statutory holiday.*TrueFalseIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.*FalseTrueUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.*TrueFalseIf a person informs a collector that they are not the debtor, the collector must:*Give up on collecting the debtAll of these optionsNone of these optionsMake reasonable efforts to ensure that the person is the debtor before contacting the person againStop contacting the individualA collector may not state or threaten the possibility of a legal proceeding against a debtor if:*The collector does not already have the creditor's written authorityThe debtor has proven to be trustworthyThe debtor is unemployed or otherwise unable to pay the debtStating the collector's intent to bring or continue a legal proceeding for which no lawful authority exists would be considered:*Acceptable practice for a debtor who is refusing to payA prohibited collection practice and possibly a deceptive trade practiceToo much pressure for a first-time debtorPromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.*FalseTrueIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.*TrueFalseOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.*TrueFalseWhen a collection agent purchases a debt:*None of theseThe time period for reporting the debt on the debtor's credit report is reset to the beginningThe collection agent does not require a licence to collect the debt since it now owns the debtA licence is still required to collect the debt since the agent is not the original creditorThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.*TrueFalseTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.*TrueFalseA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?*YesNoPreviously, a debtor had instructed a collector to contact them in writing only. However, the debtor has not replied to any of the written communications sent by the collector. In this case, can the collector begin telephoning the debtor again?*NoYesRemembrance Day falls on a Sunday. When can a collector telephone a debtor?*Only between 1 p.m. and 5 p.m.Only after 11 a.m. until 5 p.m.None of these optionsOnly between 11 a.m. and 9 p.m.You have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?*NoYesIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:*Must stop contacting the person and double-check the information they haveCan keep calling until they are convinced the person is not the debtorCan try to convince the person that they do indeed owe the debtA collector may call a debtor’s employer to:*Let other people know that the debtor is not paying their billsConfirm the debtor is employed there and to obtain the debtors title and work place addressRequest an agreement to garnish a debtor’s wagesShow a debtor that they can’t hide from their responsibility to pay the debtThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.*TrueFalseThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.*FalseTrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.*TrueFalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.*FalseTrueWho does NOT need a debt collection licence issued by Consumer Protection BC?*Collection agencies located outside of BC collecting into BCCollection agencies located in BCDebt buyers collecting their purchased debtsCollection agencies located outside of BC collecting outside BCMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?*YesNoA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:*All of theseThe address is from 3 years ago or longerThe debtor has a reputation of lying to other collectorsThe collection agency usually only sends the initial notice by email so the email is neededThe collector has actual reasons to believe it is not correctA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?*YesNoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?*YesNoS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?*As many times as requiredOnly 2 times3 times maximumOnly 1 time0 timesAfter two way communication is established with a debtor, when must the collector identify themselves?*Never unless the collector wants toBefore demanding payment of the debt involvedImmediatelyOnly the identity of the collection agency is requiredSometime before the end of the communicationA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.*FalseTrueWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?*The proceeding could fail in courtThe collector is prohibited from bringing the proceedingAll of theseThe debtor could use the failure to provide the required notice as a defense to the actionCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?*NoYesUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?*Calculate their commission on the payment and advise their employer accordinglyAll of the 3 actionsThank the debtor for the paymentNone of the 3 actions,Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was receivedCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?*NoYesA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?*NoYesA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?*Depends on situationNoYesWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?*Legal proceedings for damages or lossLicence suspensionsAll of theseLicence cancellationsAdministrative monetary penaltiesConvictions of an offenceA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?*YesNoThe lending agreement for a debt that is in arrears is silent about interest being charged on the outstanding loan balance. The collector who was assigned the account suggests that 10.9% APR interest be added to the debt. Is this:*Unlawful and therefore not permittedReasonable and permittedToo high, maximum should be the bank prime rateOK if the rate is the industry norm for that type of debtWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?*None of these costsCosts of more than $50Costs incurred collecting debts in arrears of more than 2 yearsCourt-ordered costsAll of these costsDefault costs set out in the lending agreementA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?*YesNo
