HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoWhat is the name of the legislation that governs debt collection activity in British Columbia?* Business Practices and Consumer Protection Act Bankruptcy and Insolvency Act Business Corporation Act Debtors Assistance ActThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* False TrueAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 4 years 7 years 6 years 2 yearsThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* True FalseA debtor can compel a collection agency to contact them in writing only if:* Both of these The debtor provides a mailing address for the collector to use The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Neither of theseIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* True FalseA collector can communicate with a family member or relative of a debtor if:* The debtor authorized the collector to do so The debtor is unavailable All of thse None of these The debtor is unemployedIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* False TrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* True FalseUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* True FalseUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* True FalseWritten notice must be provided by a collector to a debtor before starting a legal proceeding to recover that debt.* True FalseStating the collector's intent to bring or continue a legal proceeding for which no lawful authority exists would be considered:* Acceptable practice for a debtor who is refusing to pay A prohibited collection practice and possibly a deceptive trade practice Too much pressure for a first-time debtorPromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* False TrueA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* True FalseIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.* False TrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Immediately Sometime during the first phone call Only after the collector believes the debtor may not pay the debt Within 5 minutesA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* True FalseA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* No YesA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* No YesPreviously, a debtor had instructed a collector to contact them in writing only. However, the debtor has not replied to any of the written communications sent by the collector. In this case, can the collector begin telephoning the debtor again?* Yes NoIf a debtor informs you that they are disputing the debt you are calling about, you:* Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the dispute Can demand to see the evidence that they have Can still contact them about the debt until they actually go to courtWhen a collection agency begins to collect a debt:* The debt is already so overdue that extra pressure is now OK to use on a debtor to make the debtor pay the debt The time limitation remains unchanged and is still calculated from the date the debt first became past-due The time limitation for collecting on the debt starts overOn a statutory holiday, a debtor or a debtor’s employer can only be called:* During regular business hours Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contactedA collector may call a debtor’s employer to:* Request an agreement to garnish a debtor’s wages Show a debtor that they can’t hide from their responsibility to pay the debt Let other people know that the debtor is not paying their bills Confirm the debtor is employed there and to obtain the debtors title and work place addressBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.* True FalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* False TrueA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* No YesPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The time allowed the debtor to pay the debt The employment status of the debtor The name of the original creditor The credit limit on the account The debtors cell phone number, if anyA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* No YesS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* Only 1 time 0 times As many times as required Only 2 times 3 times maximumA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* Yes NoA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* False TrueBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* Given notice to the debtor that the collector intends to bring proceedings to collect the debt None of these things Reviewed the file with a lawyer Obtained the employer's legal name and mailing address Sent a similar request first to the registered corporate office of the employerCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?* Yes NoCan a collector threaten or actually inform a defaulting debtor that the collector will inform the debtor's other creditors of the default if the debt is not paid immediately?* Yes NoA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* No YesThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* No YesUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Thank the debtor for the payment None of the 3 actions, All of the 3 actions Calculate their commission on the payment and advise their employer accordingly Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was receivedWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* Legal proceedings for damages or loss All of these Licence suspensions Administrative monetary penalties Licence cancellations Convictions of an offenceA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* No YesWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* None of these costs Court-ordered costs All of these costs Costs incurred collecting debts in arrears of more than 2 years Costs of more than $50 Default costs set out in the lending agreementA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* Yes NoDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
