HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* True FalseA collector is a person who:* Collects and attempts to collect debts it has purchased Collects or attempts to collect its own debts (as the original creditor) Collects or attempts to collect debt owed to another person All of these optionsThreatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* False TrueAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 7 days before verbally contacting the debtor 5 days before verbally contacting the debtor There is no required waiting period 24 hours before verbally contacting the debtor 14 days before verbally contacting the debtorA debt collector may not communicate verbally with a debtor until the collector:* Receives agreement in writing that they can contact the debtor Obtains a copy of the debtor's credit report and reviews it Knows that the debtor is employed at least 15 hours per week Sends written notice to the debtor Knows that the debtor is employed full-timeA debtor must communicate with a debt collector if they are contacted at their place of employment.* True FalseA debtor can compel a collection agency to contact them in writing only if:* Neither of these The debtor provides a mailing address for the collector to use The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Both of theseIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueA collector can communicate with a family member or relative of a debtor if:* All of thse None of these The debtor authorized the collector to do so The debtor is unemployed The debtor is unavailableA reasonable amount of pressure can be applied to family and friends of debtors in order to have the debtor contact the collector.* True FalseUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* False TrueA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseIf a person informs a collector that they are not the debtor, the collector must:* Give up on collecting the debt Make reasonable efforts to ensure that the person is the debtor before contacting the person again Stop contacting the individual All of these options None of these optionsA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The debtor has proven to be trustworthy The collector does not already have the creditor's written authority The debtor is unemployed or otherwise unable to pay the debtA creditor may give a collector the authority to bring or continue a legal proceeding by:* Granting the authority in the collection agreement between the creditor and collection agent Granting the authority in writing in each case Both of these optionsA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TrueAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* False TrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* False TrueA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* True FalseA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* False TrueIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* Yes NoWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collection agent Both The collectorOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* None of the reasons To determine from the person contacted where the debtor is employed To have the person contacted forward a message to the debtor To determine if the person contacted will help pay the debtA debtor told a collector that their mother may help pay a debt. Can the collector call the mother to pursue payment?* No YesYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?* Yes NoIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtor Must ensure the frequency of calls is not excessive or unreasonable in the circumstances May increase the frequency of calls because the debtor is not cooperatingWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The collector cannot begin to call the debtor again The debtor can be sued for not answering collection letters The debtor is acting illegally The debtor is ignoring the fact that they have not paid their bill and the collector should start calling againOn a debtor’s credit report, a past-due account will:* Remain forever, until the debt is paid Be visible for a set time period which re-starts each time the debt is transferred to a new collection agency Be visible for a set time period that starts when the account becomes overdueBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* True FalseDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* True FalseA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* Yes NoMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?* Yes NoPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The employment status of the debtor The credit limit on the account The time allowed the debtor to pay the debt The name of the original creditor The debtors cell phone number, if anyA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The debtor The collectorA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* No YesAfter reaching a debtor on their home telephone, the collector must do what as soon as the contact is established?* Be adaptive and do what the collector believes will result in payment of the debt Identify themself and their authority to collect the debt Identify themself and their authority to collect the debt and give the debtor details about the debt ownership and amount owed Threaten the debtor with legal action if the debtor hangs up Demand payment of the debtMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* No YesCan a collector acting for a certain creditor also act as a debt repayment agent for a debtor if the debtor owes money to that certain creditor?* Yes NoA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* True FalseIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* No YesCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoCan the director publish the name of a creditor against whom an action has been taken?* Yes NoA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* No YesA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?* Yes Depends on situation NoA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* Yes NoA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* No YesWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* Costs incurred collecting debts in arrears of more than 2 years All of these costs Costs of more than $50 Default costs set out in the lending agreement Court-ordered costs None of these costsCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Not governed under the BPCP Act or Debt Collertion Industry Regulation No YesDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHATweetShareSharePin0 Shares
