HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* No YesA collector is a person who:* Collects or attempts to collect debt owed to another person All of these options Collects or attempts to collect its own debts (as the original creditor) Collects and attempts to collect debts it has purchasedThe prohibited debt collection practices in the legislation are applicable to third-party collection agents as well as to creditors collecting their own debts and buyers of third party debts.* True FalseWho can allege harassment due to the manner or frequency of communication with a collector?* All of these A debtor's employer None of these A debtor's neighbour A debtor's family memberAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 7 days before verbally contacting the debtor There is no required waiting period 14 days before verbally contacting the debtor 24 hours before verbally contacting the debtor 5 days before verbally contacting the debtorAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* True FalseIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* True FalseUnless requested by the employer, a collector may not contact a debtor's employer on a BC statutory holiday.* False TrueIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* True FalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* False TrueA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseA creditor may give a collector the authority to bring or continue a legal proceeding by:* Granting the authority in the collection agreement between the creditor and collection agent Granting the authority in writing in each case Both of these optionsA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* True FalseNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* False TrueA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* True FalseIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.* False TrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Immediately Sometime during the first phone call Within 5 minutes Only after the collector believes the debtor may not pay the debtWhen a collection agent purchases a debt:* The time period for reporting the debt on the debtor's credit report is reset to the beginning None of these The collection agent does not require a licence to collect the debt since it now owns the debt A licence is still required to collect the debt since the agent is not the original creditorIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* False TrueIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* Yes NoWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collection agent The collector BothRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only after 11 a.m. until 5 p.m. None of these options Only between 11 a.m. and 9 p.m. Only between 1 p.m. and 5 p.m.If a debtor informs you that they are disputing the debt you are calling about, you:* Can still contact them about the debt until they actually go to court Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the dispute Can demand to see the evidence that they haveWhen a collection agency begins to collect a debt:* The time limitation for collecting on the debt starts over The time limitation remains unchanged and is still calculated from the date the debt first became past-due The debt is already so overdue that extra pressure is now OK to use on a debtor to make the debtor pay the debtOn a statutory holiday, a debtor or a debtor’s employer can only be called:* If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted During regular business hours NeverWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The collector cannot begin to call the debtor again The debtor can be sued for not answering collection letters The debtor is ignoring the fact that they have not paid their bill and the collector should start calling again The debtor is acting illegallyOn a debtor’s credit report, a past-due account will:* Be visible for a set time period which re-starts each time the debt is transferred to a new collection agency Remain forever, until the debt is paid Be visible for a set time period that starts when the account becomes overdueA collector may call a debtor’s employer to:* Let other people know that the debtor is not paying their bills Confirm the debtor is employed there and to obtain the debtors title and work place address Show a debtor that they can’t hide from their responsibility to pay the debt Request an agreement to garnish a debtor’s wagesA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.* False TrueMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?* Yes NoPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The debtors cell phone number, if any The name of the original creditor The time allowed the debtor to pay the debt The employment status of the debtor The credit limit on the accountA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:* The debtor has a reputation of lying to other collectors All of these The collection agency usually only sends the initial notice by email so the email is needed The collector has actual reasons to believe it is not correct The address is from 3 years ago or longerA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* No YesAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* True FalseBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* None of these things Given notice to the debtor that the collector intends to bring proceedings to collect the debt Reviewed the file with a lawyer Obtained the employer's legal name and mailing address Sent a similar request first to the registered corporate office of the employerCan a collector acting for a certain creditor also act as a debt repayment agent for a debtor if the debtor owes money to that certain creditor?* No YesA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* False TrueCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?* Yes NoUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Thank the debtor for the payment None of the 3 actions, Calculate their commission on the payment and advise their employer accordingly Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was received All of the 3 actionsCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* Yes NoA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* No YesA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* No YesA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* Yes NoWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* All of these costs Costs incurred collecting debts in arrears of more than 2 years None of these costs Default costs set out in the lending agreement Court-ordered costs Costs of more than $50A collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* No YesA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesCan a debtor "call block" a collector so avoid future telephone calls from the collector?* No Not governed under the BPCP Act or Debt Collertion Industry Regulation YesCAPTCHA TweetShareSharePin0 Shares
