HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* False TrueAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 4 years 6 years 2 years 7 yearsThe prohibited debt collection practices in the legislation are applicable to third-party collection agents as well as to creditors collecting their own debts and buyers of third party debts.* False TrueAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 24 hours before verbally contacting the debtor 5 days before verbally contacting the debtor 7 days before verbally contacting the debtor There is no required waiting period 14 days before verbally contacting the debtorAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseA debtor must communicate with a debt collector if they are contacted at their place of employment.* False TrueIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* True FalseIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* True FalseUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* False TrueIt is acceptable to demand that a debtor submit written notice or payment via registered mail.* True FalseUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* False TrueIf a person informs a collector that they are not the debtor, the collector must:* Give up on collecting the debt None of these options Stop contacting the individual Make reasonable efforts to ensure that the person is the debtor before contacting the person again All of these optionsA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* False TrueA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* True FalseA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* True FalseHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Immediately Only after the collector believes the debtor may not pay the debt Within 5 minutes Sometime during the first phone callA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* True FalseIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* No YesA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* No YesYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?* No YesIf a debtor informs you that they are disputing the debt you are calling about, you:* Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the dispute Can demand to see the evidence that they have Can still contact them about the debt until they actually go to courtIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtor Must ensure the frequency of calls is not excessive or unreasonable in the circumstances May increase the frequency of calls because the debtor is not cooperatingWhen a collection agency begins to collect a debt:* The time limitation for collecting on the debt starts over The debt is already so overdue that extra pressure is now OK to use on a debtor to make the debtor pay the debt The time limitation remains unchanged and is still calculated from the date the debt first became past-dueOn a statutory holiday, a debtor or a debtor’s employer can only be called:* Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted During regular business hoursIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.* False TrueThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* True FalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* True FalseA collector has a debt to collect and wants to confirm an old home address in the collection file for the debtor to ensure it is still correct. Can they call the debtor at work to do so?* Yes NoA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* No YesAfter two way communication is established with a debtor, when must the collector identify themselves?* Only the identity of the collection agency is required Immediately Never unless the collector wants to Before demanding payment of the debt involved Sometime before the end of the communicationA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The proceeding could fail in court The collector is prohibited from bringing the proceeding All of these The debtor could use the failure to provide the required notice as a defense to the actionCan a collector acting for a certain creditor also act as a debt repayment agent for a debtor if the debtor owes money to that certain creditor?* Yes NoA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* False TrueCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* No YesThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* Yes NoUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was received All of the 3 actions Thank the debtor for the payment None of the 3 actions, Calculate their commission on the payment and advise their employer accordinglyThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* False TrueA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA debtor in arrears is working out-of-country. Can their spouse, who has no liability for the debt, be used as a go-between to try to have the debt paid?* Yes NoA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* No YesA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* Yes NoWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* Court-ordered costs Default costs set out in the lending agreement None of these costs Costs incurred collecting debts in arrears of more than 2 years All of these costs Costs of more than $50A collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesCAPTCHA TweetShareSharePin0 Shares
