HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyA collector is a person who:* Collects or attempts to collect debt owed to another person Collects and attempts to collect debts it has purchased Collects or attempts to collect its own debts (as the original creditor) All of these optionsWho can allege harassment due to the manner or frequency of communication with a collector?* A debtor's employer None of these A debtor's neighbour A debtor's family member All of theseThreatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* False TrueA debt collector must notify a debtor in writing prior to:* Making the first collection call Freezing a debtor's bank account Going to their place of employmentBefore being requested to pay, debtors must know:* None of these Who the collector is and under what authority they are demanding payment of the debt All of these What percentage of their payments go to the creditor That the collector is located in BCAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseA debtor can compel a collection agency to contact them in writing only if:* Neither of these Both of these The debtor provides a mailing address for the collector to use The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached.In order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* True FalseExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* True FalseIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* True FalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* True FalseUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* False TrueParents of a debtor may be contacted about a debt if:* They guaranteed the debt which is in default Both of these Neither of these The debtor lives with themA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* False TrueAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* False TrueNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* True FalseA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* False TrueA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* False TrueOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* False TrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* True FalseWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collection agent Both The collectorFor credit reporting purposes, which of the following events is used as the starting date for the 6-year maximum reporting period:* The date when the debt arrears is first reported to a credit reporting agency The date the debt was assigned to the collection agency The date of the last payment on the debt The date the account is written off as uncollectable by the creditor The date the account first went into arrears under the terms of the credit agreementA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* No YesPreviously, a debtor had instructed a collector to contact them in writing only. However, the debtor has not replied to any of the written communications sent by the collector. In this case, can the collector begin telephoning the debtor again?* Yes NoIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Can try to convince the person that they do indeed owe the debt Must stop contacting the person and double-check the information they have Can keep calling until they are convinced the person is not the debtorOn a statutory holiday, a debtor or a debtor’s employer can only be called:* During regular business hours Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contactedBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueUnder the Business Practices and Consumer Protection Act, any agreement by the debtor to waive or release a debtor's rights under the Act and it's regulation is void.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* False TrueA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* True FalseCan a collector attempt to collect a debt if the collector does not know who the original creditor was?* Yes NoMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?* Yes NoA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* Yes NoA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* No YesDespite best efforts, a collector cannot reconcile the amount currently owing on a debt with the amount owed when the debt first became due and payable. What must the collector do?* Fudge the numbers so they seem credible Tell the debtor a breakdown will be provided later Attempt to collect only the initial amount owing when the debt first became due Do not commence any collection activity until a reconciliation has been done Discount the debt by 25% and attempt to collect that amountA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* Yes NoA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* True FalseWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The debtor could use the failure to provide the required notice as a defense to the action All of these The collector is prohibited from bringing the proceeding The proceeding could fail in courtThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* Yes NoCan the director publish the name of a creditor against whom an action has been taken?* Yes NoCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* No YesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?* Depends on situation No YesA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* No YesA debt is on its third assignment with a new collection agency. The previous agencies did not properly document accounting of the debt. The new agency cannot account for the increase in the debt since it first became due. What can it do?* Not attempt to collect the debt Contact the previous agencies for enough information to prepare the accounting Contact the creditor and obtain sufficient information to prepare the accounting Any of these actionsA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* Yes NoA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* Yes NoA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesCAPTCHA TweetShareSharePin0 Shares
