HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoWhat is the name of the legislation that governs debt collection activity in British Columbia?* Business Corporation Act Bankruptcy and Insolvency Act Business Practices and Consumer Protection Act Debtors Assistance ActIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* Yes NoA collector is a person who:* Collects or attempts to collect its own debts (as the original creditor) All of these options Collects and attempts to collect debts it has purchased Collects or attempts to collect debt owed to another personWho can allege harassment due to the manner or frequency of communication with a collector?* A debtor's neighbour A debtor's family member All of these None of these A debtor's employerAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueA collector can communicate with a family member or relative of a debtor if:* All of thse The debtor authorized the collector to do so The debtor is unavailable The debtor is unemployed None of theseIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* False TrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.* True FalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* True FalseParents of a debtor may be contacted about a debt if:* Both of these They guaranteed the debt which is in default The debtor lives with them Neither of theseA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseIf a person informs a collector that they are not the debtor, the collector must:* Give up on collecting the debt All of these options Make reasonable efforts to ensure that the person is the debtor before contacting the person again None of these options Stop contacting the individualA creditor may give a collector the authority to bring or continue a legal proceeding by:* Both of these options Granting the authority in the collection agreement between the creditor and collection agent Granting the authority in writing in each caseA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* False TrueA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* True FalseWhen speaking with a debtor's family member or neighbour, a collector may identify themselves as someone other than a collector to avoid embarrassing the debtor.* True FalseWhen a collection agent purchases a debt:* The time period for reporting the debt on the debtor's credit report is reset to the beginning A licence is still required to collect the debt since the agent is not the original creditor None of these The collection agent does not require a licence to collect the debt since it now owns the debtTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.* False TrueWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* Both The collector The collection agentOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To determine from the person contacted where the debtor is employed None of the reasons To determine if the person contacted will help pay the debt To have the person contacted forward a message to the debtorPreviously, a debtor had instructed a collector to contact them in writing only. However, the debtor has not replied to any of the written communications sent by the collector. In this case, can the collector begin telephoning the debtor again?* No YesYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?* No YesParents or family of a debtor are responsible for the debt if:* the debtor is away on vacation and cannot be reached to collect the debt the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debtA collector may call a debtor’s employer to:* Request an agreement to garnish a debtor’s wages Show a debtor that they can’t hide from their responsibility to pay the debt Let other people know that the debtor is not paying their bills Confirm the debtor is employed there and to obtain the debtors title and work place addressBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* False TrueCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* True FalseA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* Yes NoMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?* No YesA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The collector The debtorA collector just received a debt to collect. They have both the debtor's old mailing address and a valid email address on file. Can the collector call the debtor to confirm the mailing address?* No YesS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* 3 times maximum 0 times As many times as required Only 1 time Only 2 timesAfter two way communication is established with a debtor, when must the collector identify themselves?* Sometime before the end of the communication Before demanding payment of the debt involved Immediately Only the identity of the collection agency is required Never unless the collector wants toDespite best efforts, a collector cannot reconcile the amount currently owing on a debt with the amount owed when the debt first became due and payable. What must the collector do?* Fudge the numbers so they seem credible Tell the debtor a breakdown will be provided later Attempt to collect only the initial amount owing when the debt first became due Do not commence any collection activity until a reconciliation has been done Discount the debt by 25% and attempt to collect that amountA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* Reviewed the file with a lawyer Sent a similar request first to the registered corporate office of the employer Given notice to the debtor that the collector intends to bring proceedings to collect the debt None of these things Obtained the employer's legal name and mailing addressA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* No YesThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* No YesUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Calculate their commission on the payment and advise their employer accordingly Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was received Thank the debtor for the payment All of the 3 actions None of the 3 actions,How long does an employee of a debt collection agency have to deposit payments received from debtors into the agency's trust account?* 5 days 10 days 2 weeks Until the end of the month in which it was received Until the end of the following month in which it was receivedCan the director publish the name of a creditor against whom an action has been taken?* No YesA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* No YesA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* Yes NoA debt is on its third assignment with a new collection agency. The previous agencies did not properly document accounting of the debt. The new agency cannot account for the increase in the debt since it first became due. What can it do?* Not attempt to collect the debt Contact the previous agencies for enough information to prepare the accounting Contact the creditor and obtain sufficient information to prepare the accounting Any of these actionsA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* Yes NoA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* Yes NoCAPTCHA TweetShareSharePin0 Shares
