HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 4 years 7 years 6 years 2 yearsThreatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* False TrueA debt collector must notify a debtor in writing prior to:* Going to their place of employment Making the first collection call Freezing a debtor's bank accountA debt collector may not communicate verbally with a debtor until the collector:* Obtains a copy of the debtor's credit report and reviews it Receives agreement in writing that they can contact the debtor Knows that the debtor is employed full-time Knows that the debtor is employed at least 15 hours per week Sends written notice to the debtorA debtor can compel a collection agency to contact them in writing only if:* Both of these The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Neither of these The debtor provides a mailing address for the collector to useIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* True FalseUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* True FalseIt is acceptable to demand that a debtor submit written notice or payment via registered mail.* True FalseFor a credit agreement that is silent about interest charges on overdue amounts, a debtor is only responsible to pay:* Court-ordered interest Interest applied on the debt by the creditor Compound interest Simple interest Interested applied on the debt by the collectorA creditor may give a collector the authority to bring or continue a legal proceeding by:* Granting the authority in writing in each case Both of these options Granting the authority in the collection agreement between the creditor and collection agentA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* False TrueAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* False TrueA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* True FalseA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* True FalseHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Within 5 minutes Sometime during the first phone call Immediately Only after the collector believes the debtor may not pay the debtA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* False TrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* False TrueWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* Both The collection agent The collectorOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To determine if the person contacted will help pay the debt To determine from the person contacted where the debtor is employed To have the person contacted forward a message to the debtor None of the reasonsA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Once each month that a payment is missed Only once regardless of the number of late payments or when they are made Never Only once for each late payment no matter when the late payment is madeA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* Yes NoIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Must stop contacting the person and double-check the information they have Can keep calling until they are convinced the person is not the debtor Can try to convince the person that they do indeed owe the debtParents or family of a debtor are responsible for the debt if:* the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debt the debtor is away on vacation and cannot be reached to collect the debtUnder the Business Practices and Consumer Protection Act, any agreement by the debtor to waive or release a debtor's rights under the Act and it's regulation is void.* False TrueThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* True FalseDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* False TrueCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* False TrueCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* False TrueWho does NOT need a debt collection licence issued by Consumer Protection BC?* Collection agencies located outside of BC collecting outside BC Collection agencies located outside of BC collecting into BC Collection agencies located in BC Debt buyers collecting their purchased debtsCan a collector attempt to collect a debt if the collector does not know who the original creditor was?* No YesA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoAfter two way communication is established with a debtor, when must the collector identify themselves?* Only the identity of the collection agency is required Never unless the collector wants to Before demanding payment of the debt involved Sometime before the end of the communication ImmediatelyWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?* A creditor collecting its own debt A collector assigned a debt for collection owing to another person A debt buyer collecting on a purchased debt None of the 3 groups All 3 groupsHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* Two None Three OneMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* No YesA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* No YesIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* Yes NoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* No YesA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?* No Yes Depends on situationWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* Licence suspensions Administrative monetary penalties All of these Convictions of an offence Licence cancellations Legal proceedings for damages or lossA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* No YesA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* No YesA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* Yes NoCan a debtor "call block" a collector so avoid future telephone calls from the collector?* No Not governed under the BPCP Act or Debt Collertion Industry Regulation YesCAPTCHA TweetShareSharePin0 Shares
