HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* False TrueThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* True FalseA collector is a person who:* Collects or attempts to collect its own debts (as the original creditor) Collects or attempts to collect debt owed to another person Collects and attempts to collect debts it has purchased All of these optionsA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* BC Anywhere in the world CanadaA debt collector must notify a debtor in writing prior to:* Going to their place of employment Making the first collection call Freezing a debtor's bank accountA debtor must communicate with a debt collector if they are contacted at their place of employment.* True FalseA debtor can compel a collection agency to contact them in writing only if:* The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Neither of these Both of these The debtor provides a mailing address for the collector to useIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* False TrueA reasonable amount of pressure can be applied to family and friends of debtors in order to have the debtor contact the collector.* True FalseExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* True FalseFor a credit agreement that is silent about interest charges on overdue amounts, a debtor is only responsible to pay:* Court-ordered interest Interested applied on the debt by the collector Compound interest Simple interest Interest applied on the debt by the creditorUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* False TrueA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.* True FalseA creditor may give a collector the authority to bring or continue a legal proceeding by:* Both of these options Granting the authority in the collection agreement between the creditor and collection agent Granting the authority in writing in each caseA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TruePromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* False TrueIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.* False TrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Only after the collector believes the debtor may not pay the debt Immediately Within 5 minutes Sometime during the first phone callWhen speaking with a debtor's family member or neighbour, a collector may identify themselves as someone other than a collector to avoid embarrassing the debtor.* False TrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* True FalseA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of thesePreviously, a debtor had instructed a collector to contact them in writing only. However, the debtor has not replied to any of the written communications sent by the collector. In this case, can the collector begin telephoning the debtor again?* No YesRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 1 p.m. and 5 p.m. Only after 11 a.m. until 5 p.m. None of these options Only between 11 a.m. and 9 p.m.If a debtor informs you that they are disputing the debt you are calling about, you:* Can still contact them about the debt until they actually go to court Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the dispute Can demand to see the evidence that they haveWhen a collection agency begins to collect a debt:* The debt is already so overdue that extra pressure is now OK to use on a debtor to make the debtor pay the debt The time limitation for collecting on the debt starts over The time limitation remains unchanged and is still calculated from the date the debt first became past-dueParents or family of a debtor are responsible for the debt if:* the debtor is away on vacation and cannot be reached to collect the debt the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debtWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The collector cannot begin to call the debtor again The debtor is ignoring the fact that they have not paid their bill and the collector should start calling again The debtor can be sued for not answering collection letters The debtor is acting illegallyThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* False TrueCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* True FalseCan a collector attempt to collect a debt if the collector does not know who the original creditor was?* Yes NoMust a collector be able to account for any increase in the amount of a debt since it was first due and payable?* No YesA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* No YesA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* True FalseHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* Two None One ThreeWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The collector is prohibited from bringing the proceeding All of these The proceeding could fail in court The debtor could use the failure to provide the required notice as a defense to the actionMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* Yes NoCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?* Yes NoA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* Yes NoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Calculate their commission on the payment and advise their employer accordingly None of the 3 actions, Thank the debtor for the payment All of the 3 actions Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was receivedHow long does an employee of a debt collection agency have to deposit payments received from debtors into the agency's trust account?* 5 days 10 days 2 weeks Until the end of the month in which it was received Until the end of the following month in which it was receivedA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* No YesA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* No YesWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* Default costs set out in the lending agreement Court-ordered costs Costs of more than $50 Costs incurred collecting debts in arrears of more than 2 years All of these costs None of these costsA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* Yes NoA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* No YesCAPTCHA TweetShareSharePin0 Shares
