HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* True FalseIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* No YesAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 4 years 7 years 2 years 6 yearsThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* False TrueAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 24 hours before verbally contacting the debtor 7 days before verbally contacting the debtor There is no required waiting period 5 days before verbally contacting the debtor 14 days before verbally contacting the debtorAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* False TrueIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* False TrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* True FalseFor a credit agreement that is silent about interest charges on overdue amounts, a debtor is only responsible to pay:* Interested applied on the debt by the collector Court-ordered interest Interest applied on the debt by the creditor Simple interest Compound interestUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* True FalseParents of a debtor may be contacted about a debt if:* They guaranteed the debt which is in default Neither of these Both of these The debtor lives with themWritten notice must be provided by a collector to a debtor before starting a legal proceeding to recover that debt.* False TrueA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* True FalseA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* True FalseAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* True FalseAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* True FalseHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Within 5 minutes Immediately Sometime during the first phone call Only after the collector believes the debtor may not pay the debtA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* True FalseWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collection agent Both The collectorA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* No YesRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 11 a.m. and 9 p.m. Only between 1 p.m. and 5 p.m. Only after 11 a.m. until 5 p.m. None of these optionsYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?* No YesLegal action can only be threatened or stated to a debtor if:* The debtor promised the collector they would pay the debt but have not done so The debtor is making excuses for not paying the debt and the collector knows the debtor is lying The debtor has no obvious reason not to pay the debt The creditor has previously approved, in writing to the collector, legal action for this debtorA collector may call a debtor’s employer to:* Show a debtor that they can’t hide from their responsibility to pay the debt Confirm the debtor is employed there and to obtain the debtors title and work place address Let other people know that the debtor is not paying their bills Request an agreement to garnish a debtor’s wagesIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.* True FalseBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* False TrueCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* True FalseA collector just received a debt to collect. They have both the debtor's old mailing address and a valid email address on file. Can the collector call the debtor to confirm the mailing address?* No YesA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* Yes NoA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:* The collection agency usually only sends the initial notice by email so the email is needed The debtor has a reputation of lying to other collectors The collector has actual reasons to believe it is not correct The address is from 3 years ago or longer All of theseA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* 3 times maximum Only 1 time As many times as required Only 2 times 0 timesDespite best efforts, a collector cannot reconcile the amount currently owing on a debt with the amount owed when the debt first became due and payable. What must the collector do?* Fudge the numbers so they seem credible Tell the debtor a breakdown will be provided later Attempt to collect only the initial amount owing when the debt first became due Do not commence any collection activity until a reconciliation has been done Discount the debt by 25% and attempt to collect that amountMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* Yes NoA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* False TrueCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?* No YesIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* No YesThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* Yes NoCan the director publish the name of a creditor against whom an action has been taken?* Yes NoA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?* No YesThe lending agreement for a debt that is in arrears is silent about interest being charged on the outstanding loan balance. The collector who was assigned the account suggests that 10.9% APR interest be added to the debt. Is this:* Too high, maximum should be the bank prime rate OK if the rate is the industry norm for that type of debt Unlawful and therefore not permitted Reasonable and permittedA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* No YesWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* None of these costs All of these costs Court-ordered costs Default costs set out in the lending agreement Costs incurred collecting debts in arrears of more than 2 years Costs of more than $50A debt is on its third assignment with a new collection agency. The previous agencies did not properly document accounting of the debt. The new agency cannot account for the increase in the debt since it first became due. What can it do?* Contact the previous agencies for enough information to prepare the accounting Contact the creditor and obtain sufficient information to prepare the accounting Any of these actions Not attempt to collect the debtCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Not governed under the BPCP Act or Debt Collertion Industry Regulation Yes NoCAPTCHATweetShareSharePin0 Shares
