HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* False TrueThe prohibited debt collection practices in the legislation are applicable to third-party collection agents as well as to creditors collecting their own debts and buyers of third party debts.* True FalseA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* Anywhere in the world Canada BCWho can allege harassment due to the manner or frequency of communication with a collector?* A debtor's employer All of these None of these A debtor's neighbour A debtor's family memberAfter sending a written notice to a debtor of the assignment of the debt for collection, the collector must wait:* 7 days before verbally contacting the debtor 24 hours before verbally contacting the debtor There is no required waiting period 5 days before verbally contacting the debtor 14 days before verbally contacting the debtorA debtor must communicate with a debt collector if they are contacted at their place of employment.* False TrueA debtor can compel a collection agency to contact them in writing only if:* The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. Neither of these Both of these The debtor provides a mailing address for the collector to useIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseA collector can communicate with a family member or relative of a debtor if:* The debtor authorized the collector to do so The debtor is unavailable The debtor is unemployed None of these All of thseIt is acceptable to demand that a debtor submit written notice or payment via registered mail.* True FalseParents of a debtor may be contacted about a debt if:* Neither of these They guaranteed the debt which is in default The debtor lives with them Both of theseA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.* True FalseA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The debtor has proven to be trustworthy The debtor is unemployed or otherwise unable to pay the debt The collector does not already have the creditor's written authorityA creditor may give a collector the authority to bring or continue a legal proceeding by:* Both of these options Granting the authority in writing in each case Granting the authority in the collection agreement between the creditor and collection agentAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* False TruePromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* False TrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* False TrueNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* False TrueThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.* False TrueTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.* True FalseIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* No YesFor credit reporting purposes, which of the following events is used as the starting date for the 6-year maximum reporting period:* The date the account is written off as uncollectable by the creditor The date when the debt arrears is first reported to a credit reporting agency The date the debt was assigned to the collection agency The date the account first went into arrears under the terms of the credit agreement The date of the last payment on the debtA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* No YesRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 11 a.m. and 9 p.m. Only after 11 a.m. until 5 p.m. None of these options Only between 1 p.m. and 5 p.m.Parents or family of a debtor are responsible for the debt if:* the debtor is away on vacation and cannot be reached to collect the debt the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debtOn a debtor’s credit report, a past-due account will:* Be visible for a set time period that starts when the account becomes overdue Be visible for a set time period which re-starts each time the debt is transferred to a new collection agency Remain forever, until the debt is paidBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueUnder the Business Practices and Consumer Protection Act, any agreement by the debtor to waive or release a debtor's rights under the Act and it's regulation is void.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* False TrueA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* False TrueCan a collector attempt to collect a debt if the collector does not know who the original creditor was?* No YesA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* No YesA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* No YesA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* Obtained the employer's legal name and mailing address None of these things Reviewed the file with a lawyer Sent a similar request first to the registered corporate office of the employer Given notice to the debtor that the collector intends to bring proceedings to collect the debtMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* Yes NoCan a collector threaten or actually inform a defaulting debtor that the collector will inform the debtor's other creditors of the default if the debt is not paid immediately?* No YesThe legislation allows a collector to attempt to contact a debtor at their place of employment under two very restricted circumstances. Does the law also require the debtor to communicate with the collector during either of these attempts?* Yes NoThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* False TrueCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* No YesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* Yes NoA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* Yes NoWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* All of these costs Default costs set out in the lending agreement Costs of more than $50 None of these costs Court-ordered costs Costs incurred collecting debts in arrears of more than 2 yearsA debt is on its third assignment with a new collection agency. The previous agencies did not properly document accounting of the debt. The new agency cannot account for the increase in the debt since it first became due. What can it do?* Not attempt to collect the debt Contact the previous agencies for enough information to prepare the accounting Any of these actions Contact the creditor and obtain sufficient information to prepare the accountingA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* No YesCAPTCHA TweetShareSharePin0 Shares
