HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 7 years 6 years 4 years 2 yearsThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* True FalseA collector is a person who:* Collects and attempts to collect debts it has purchased All of these options Collects or attempts to collect debt owed to another person Collects or attempts to collect its own debts (as the original creditor)Before being requested to pay, debtors must know:* Who the collector is and under what authority they are demanding payment of the debt All of these What percentage of their payments go to the creditor None of these That the collector is located in BCA debt collector may not communicate verbally with a debtor until the collector:* Obtains a copy of the debtor's credit report and reviews it Knows that the debtor is employed at least 15 hours per week Knows that the debtor is employed full-time Receives agreement in writing that they can contact the debtor Sends written notice to the debtorA debtor may agree to be contacted by the collector at their place of employment.* False TrueIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* False TrueCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueUnless requested by the employer, a collector may not contact a debtor's employer on a BC statutory holiday.* True FalseIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* False TrueA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* True FalseA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The debtor has proven to be trustworthy The collector does not already have the creditor's written authority The debtor is unemployed or otherwise unable to pay the debtA creditor may give a collector the authority to bring or continue a legal proceeding by:* Both of these options Granting the authority in the collection agreement between the creditor and collection agent Granting the authority in writing in each caseAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* False TrueNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* False TrueA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* False TrueOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* True FalseThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.* False TrueTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.* False TrueOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To determine from the person contacted where the debtor is employed None of the reasons To have the person contacted forward a message to the debtor To determine if the person contacted will help pay the debtA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Only once for each late payment no matter when the late payment is made Once each month that a payment is missed Never Only once regardless of the number of late payments or when they are madeA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* Yes NoIf a debtor informs you that they are disputing the debt you are calling about, you:* Can demand to see the evidence that they have Can still contact them about the debt until they actually go to court Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the disputeOn a statutory holiday, a debtor or a debtor’s employer can only be called:* During regular business hours Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contactedWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The collector cannot begin to call the debtor again The debtor can be sued for not answering collection letters The debtor is ignoring the fact that they have not paid their bill and the collector should start calling again The debtor is acting illegallyOn a debtor’s credit report, a past-due account will:* Remain forever, until the debt is paid Be visible for a set time period which re-starts each time the debt is transferred to a new collection agency Be visible for a set time period that starts when the account becomes overdueA collector may call a debtor’s employer to:* Confirm the debtor is employed there and to obtain the debtors title and work place address Let other people know that the debtor is not paying their bills Show a debtor that they can’t hide from their responsibility to pay the debt Request an agreement to garnish a debtor’s wagesThe prohibited debt collection practices in the legislation are not applicable to third-party collection agents, creditors collecting their own debts or buyers of third party debts.* True FalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* False TrueA collector just received a debt to collect. They have both the debtor's old mailing address and a valid email address on file. Can the collector call the debtor to confirm the mailing address?* No YesA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* Yes NoA collector has a debt to collect and wants to confirm an old home address in the collection file for the debtor to ensure it is still correct. Can they call the debtor at work to do so?* Yes NoA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* Only 1 time As many times as required Only 2 times 3 times maximum 0 timesAfter reaching a debtor on their home telephone, the collector must do what as soon as the contact is established?* Be adaptive and do what the collector believes will result in payment of the debt Threaten the debtor with legal action if the debtor hangs up Identify themself and their authority to collect the debt Demand payment of the debt Identify themself and their authority to collect the debt and give the debtor details about the debt ownership and amount owedDespite best efforts, a collector cannot reconcile the amount currently owing on a debt with the amount owed when the debt first became due and payable. What must the collector do?* Fudge the numbers so they seem credible Tell the debtor a breakdown will be provided later Attempt to collect only the initial amount owing when the debt first became due Do not commence any collection activity until a reconciliation has been done Discount the debt by 25% and attempt to collect that amountWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?* None of the 3 groups A creditor collecting its own debt A collector assigned a debt for collection owing to another person A debt buyer collecting on a purchased debt All 3 groupsBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* None of these things Reviewed the file with a lawyer Obtained the employer's legal name and mailing address Given notice to the debtor that the collector intends to bring proceedings to collect the debt Sent a similar request first to the registered corporate office of the employerIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* Yes NoUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was received Calculate their commission on the payment and advise their employer accordingly Thank the debtor for the payment All of the 3 actions None of the 3 actions,How long does an employee of a debt collection agency have to deposit payments received from debtors into the agency's trust account?* 5 days 10 days 2 weeks Until the end of the month in which it was received Until the end of the following month in which it was receivedThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* True FalseA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* No YesA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* No YesA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* No YesA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* No YesCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Yes Not governed under the BPCP Act or Debt Collertion Industry Regulation NoDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
