HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* No YesAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 6 years 2 years 7 years 4 yearsThreatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* True FalseA debt collector may not communicate verbally with a debtor until the collector:* Obtains a copy of the debtor's credit report and reviews it Knows that the debtor is employed full-time Receives agreement in writing that they can contact the debtor Knows that the debtor is employed at least 15 hours per week Sends written notice to the debtorA debtor may agree to be contacted by the collector at their place of employment.* False TrueIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* True FalseIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseA collector can communicate with a family member or relative of a debtor if:* The debtor authorized the collector to do so All of thse The debtor is unavailable None of these The debtor is unemployedExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* True FalseIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* True FalseParents of a debtor may be contacted about a debt if:* Neither of these Both of these The debtor lives with them They guaranteed the debt which is in defaultA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* False TrueIf a person informs a collector that they are not the debtor, the collector must:* Give up on collecting the debt All of these options Make reasonable efforts to ensure that the person is the debtor before contacting the person again None of these options Stop contacting the individualWritten notice must be provided by a collector to a debtor before starting a legal proceeding to recover that debt.* True FalseA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* False TrueA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* False TrueOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* False TrueWhen a collection agent purchases a debt:* A licence is still required to collect the debt since the agent is not the original creditor None of these The time period for reporting the debt on the debtor's credit report is reset to the beginning The collection agent does not require a licence to collect the debt since it now owns the debtA collector may charge an uncooperative debtor for the reasonable collection costs incurred by the collector while collecting the debt.* False TrueIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* Yes NoWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* Both The collector The collection agentOne of only 2 reasons a collector can contact a debtor's family or acquaintances is:* To have the person contacted forward a message to the debtor None of the reasons To determine if the person contacted will help pay the debt To determine from the person contacted where the debtor is employedA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Only once for each late payment no matter when the late payment is made Never Only once regardless of the number of late payments or when they are made Once each month that a payment is missedA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* No YesOn a statutory holiday, a debtor or a debtor’s employer can only be called:* Never During regular business hours If the debtor or the debtor’s employer requests and pre-arranges a time to be contactedLegal action can only be threatened or stated to a debtor if:* The debtor is making excuses for not paying the debt and the collector knows the debtor is lying The creditor has previously approved, in writing to the collector, legal action for this debtor The debtor promised the collector they would pay the debt but have not done so The debtor has no obvious reason not to pay the debtIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.* True FalseBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* False TrueWho does NOT need a debt collection licence issued by Consumer Protection BC?* Collection agencies located outside of BC collecting into BC Collection agencies located outside of BC collecting outside BC Collection agencies located in BC Debt buyers collecting their purchased debtsA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* No YesA collector just received a debt to collect. They have both the debtor's old mailing address and a valid email address on file. Can the collector call the debtor to confirm the mailing address?* Yes NoA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* No YesS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* 3 times maximum 0 times As many times as required Only 2 times Only 1 timeA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* Yes NoAfter two way communication is established with a debtor, when must the collector identify themselves?* Sometime before the end of the communication Immediately Never unless the collector wants to Before demanding payment of the debt involved Only the identity of the collection agency is requiredA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* True FalseA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* True FalseCan a collector threaten or actually inform a defaulting debtor that the collector will inform the debtor's other creditors of the default if the debt is not paid immediately?* Yes NoA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* Yes NoCan the director publish the name of a creditor against whom an action has been taken?* No YesA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?* Yes NoA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* No YesA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* Yes NoThe lending agreement for a debt that is in arrears is silent about interest being charged on the outstanding loan balance. The collector who was assigned the account suggests that 10.9% APR interest be added to the debt. Is this:* Unlawful and therefore not permitted Too high, maximum should be the bank prime rate OK if the rate is the industry norm for that type of debt Reasonable and permittedWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* Costs incurred collecting debts in arrears of more than 2 years Court-ordered costs All of these costs Default costs set out in the lending agreement Costs of more than $50 None of these costsA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* No YesA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* No YesCAPTCHA TweetShareSharePin0 Shares
