HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* False TrueThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* False TrueA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* Anywhere in the world Canada BCA debt collector must notify a debtor in writing prior to:* Making the first collection call Going to their place of employment Freezing a debtor's bank accountBefore being requested to pay, debtors must know:* None of these All of these Who the collector is and under what authority they are demanding payment of the debt That the collector is located in BC What percentage of their payments go to the creditorAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseA debtor may agree to be contacted by the collector at their place of employment.* False TrueIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* False TrueOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* True FalseIt is acceptable to demand that a debtor submit written notice or payment via registered mail.* False TrueA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* False TrueParents of a debtor may be contacted about a debt if:* Neither of these Both of these The debtor lives with them They guaranteed the debt which is in defaultA debtor's spouse is equally liable for a debt even if she or he is not named in the credit agreement.* False TrueA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* False TrueNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* True FalseA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* True FalseIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.* True FalseOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* True FalseHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Within 5 minutes Sometime during the first phone call Only after the collector believes the debtor may not pay the debt ImmediatelyTo compensate for allowing a debt to default, a debtor must pay any reasonable collection costs a collector may incur while collecting or attempting to collect the debt.* False TrueIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* No YesWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collector The collection agent BothA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Only once regardless of the number of late payments or when they are made Only once for each late payment no matter when the late payment is made Once each month that a payment is missed NeverA debtor told a collector that their mother may help pay a debt. Can the collector call the mother to pursue payment?* No YesIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Can keep calling until they are convinced the person is not the debtor Can try to convince the person that they do indeed owe the debt Must stop contacting the person and double-check the information they haveIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtor Must ensure the frequency of calls is not excessive or unreasonable in the circumstances May increase the frequency of calls because the debtor is not cooperatingBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* False TrueThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* False TrueDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* False TrueWho does NOT need a debt collection licence issued by Consumer Protection BC?* Collection agencies located in BC Debt buyers collecting their purchased debts Collection agencies located outside of BC collecting into BC Collection agencies located outside of BC collecting outside BCPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The time allowed the debtor to pay the debt The credit limit on the account The employment status of the debtor The name of the original creditor The debtors cell phone number, if anyA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The collector The debtorA collector who has a home address of a debtor may only call the debtor before sending out the Section 115(1) initial notice if:* All of these The collection agency usually only sends the initial notice by email so the email is needed The debtor has a reputation of lying to other collectors The address is from 3 years ago or longer The collector has actual reasons to believe it is not correctA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* No YesHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* Three One None TwoWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The proceeding could fail in court All of these The collector is prohibited from bringing the proceeding The debtor could use the failure to provide the required notice as a defense to the actionBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* Given notice to the debtor that the collector intends to bring proceedings to collect the debt Reviewed the file with a lawyer None of these things Sent a similar request first to the registered corporate office of the employer Obtained the employer's legal name and mailing addressMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* No YesCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* No YesCan the director publish the name of a creditor against whom an action has been taken?* No YesCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* No YesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA collector called the manager of a debtor at their work and demanded that the debtor take the call because a debt the employee has is in arrears and payment is required immediately to avoid a default. Is this permitted?* Depends on situation Yes NoA debtor in arrears is working out-of-country. Can their spouse, who has no liability for the debt, be used as a go-between to try to have the debt paid?* No YesWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* Administrative monetary penalties Licence suspensions All of these Legal proceedings for damages or loss Convictions of an offence Licence cancellationsA debt collection agency employee located in Ontario has been assigned a debt for collection that is owed by a person living in BC. The agency is licensed in Ontario but not in BC. Does the Ontario agency require a BC licence to collect this debt?* Yes NoA collector wants to send the notice to a debtor to begin verbal collection activity. They do not have the debtor's home address or email. To get this information they call the debtor at home. Is this lawful since the initial notice has not been provided to the debtor?* No YesDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
