HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyThe debt collection provisions of the Business Practices and Consumer Protection Act apply only to transactions involving a consumer and do not apply to business-to-business transactions or debts .* False TrueAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 7 years 2 years 6 years 4 yearsA collector is a person who:* All of these options Collects and attempts to collect debts it has purchased Collects or attempts to collect its own debts (as the original creditor) Collects or attempts to collect debt owed to another personThe prohibited debt collection practices in the legislation are applicable to third-party collection agents as well as to creditors collecting their own debts and buyers of third party debts.* True FalseA debt collector may not communicate verbally with a debtor until the collector:* Receives agreement in writing that they can contact the debtor Obtains a copy of the debtor's credit report and reviews it Knows that the debtor is employed full-time Sends written notice to the debtor Knows that the debtor is employed at least 15 hours per weekIt is at the discretion of the collector whether the collection agency will deal with a debtor's lawyer or not, after being advised in writing by the debtor to do so.* False TrueIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* True FalseCollection calls can be made to BC residents on Sundays between 9am and 5pm.* True FalseExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* False TrueUnless requested by the employer, a collector may not contact a debtor's employer on a BC statutory holiday.* False TrueUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* False TrueParents of a debtor may be contacted about a debt if:* They guaranteed the debt which is in default Neither of these Both of these The debtor lives with themA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.* False TrueA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The collector does not already have the creditor's written authority The debtor has proven to be trustworthy The debtor is unemployed or otherwise unable to pay the debtA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* True FalseAt the beginning of a communication with a debtor, the collector must clearly identify themself to a debtor as a third-party collection agent.* True FalseNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* True FalseA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* True FalseIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.* False TrueThe complete assignment or sale of a debt requires any resulting collection activity to be performed only by a licensed collection agent and collector.* False TrueIt is considered an unreasonable collection practice for a collector to advise a debtor that the debtor will be responsible for the creditor's lawyer fees for an action that would be heard in Provincial Court.* True FalseA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* Yes NoA debtor told a collector that their mother may help pay a debt. Can the collector call the mother to pursue payment?* Yes NoRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 1 p.m. and 5 p.m. Only after 11 a.m. until 5 p.m. Only between 11 a.m. and 9 p.m. None of these optionsIf a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Can try to convince the person that they do indeed owe the debt Must stop contacting the person and double-check the information they have Can keep calling until they are convinced the person is not the debtorParents or family of a debtor are responsible for the debt if:* the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debt the debtor is away on vacation and cannot be reached to collect the debtWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The debtor is acting illegally The debtor can be sued for not answering collection letters The debtor is ignoring the fact that they have not paid their bill and the collector should start calling again The collector cannot begin to call the debtor againBC's debt collection legislation applies to transactions, matters or things, regardless of whether they involve a consumer and or business.* True FalseDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* False TrueCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* True FalseA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* Yes NoA debtor has provided a valid email to a creditor. The collector has not yet provided written notification to the debtor. The collector wants to contact the collector by phone instead of email, can they do this?* Yes NoA collector has a debt to collect and wants to confirm an old home address in the collection file for the debtor to ensure it is still correct. Can they call the debtor at work to do so?* No YesA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* True FalseWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The proceeding could fail in court The debtor could use the failure to provide the required notice as a defense to the action The collector is prohibited from bringing the proceeding All of theseBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* None of these things Obtained the employer's legal name and mailing address Given notice to the debtor that the collector intends to bring proceedings to collect the debt Sent a similar request first to the registered corporate office of the employer Reviewed the file with a lawyerA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* False TrueCould a collector threatening a debtor with debtor's prison if a debt is not paid be charged with an offence under the Business Practices and Consumer Protection Act?* No YesCan a collector threaten or actually inform a defaulting debtor that the collector will inform the debtor's other creditors of the default if the debt is not paid immediately?* No YesCan the director publish the name of a creditor against whom an action has been taken?* No YesA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* No YesA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?* No YesWhat penalties would collectors who contravene any of the legislative provisions regulating debt collection practices expose themselves to?* Administrative monetary penalties Legal proceedings for damages or loss All of these Convictions of an offence Licence cancellations Licence suspensionsA debtor is fired from their job because of repeated calls from a collector that required them to leave their work station for extended periods. Can the debtor bring a legal action against the collector for any damages or losses that resulted from their loss of employment?* No YesWhat collection cost(s) can a collector lawfully attempt to recover from a debtor?* All of these costs Costs of more than $50 Default costs set out in the lending agreement Court-ordered costs None of these costs Costs incurred collecting debts in arrears of more than 2 yearsA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* Yes NoCan a debtor "call block" a collector so avoid future telephone calls from the collector?* Yes No Not governed under the BPCP Act or Debt Collertion Industry RegulationCAPTCHA TweetShareSharePin0 Shares
