HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* No YesAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 4 years 6 years 7 years 2 yearsThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* True FalseA collector is a person who:* Collects and attempts to collect debts it has purchased All of these options Collects or attempts to collect debt owed to another person Collects or attempts to collect its own debts (as the original creditor)Threatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* True FalseA debtor must communicate with a debt collector if they are contacted at their place of employment.* False TrueIn order for a debtor to dispute a debt and stop all collection activity, except legal action, the debtor must:* Clearly state their reasons for disputing the debt Notify the collector and the creditor in writing that the debt is disputed and the debtor wants the matter to go to court Both of these None of theseApart from being authorized by the debtor to do so, the only reason a collector may communicate with a debtor's employer is to confirm the debtor's employment, business title and business address.* True FalseCollection calls can be made to BC residents on Sundays between 9am and 5pm.* False TrueOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* True FalseIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* True FalseA collector cannot collect an amount that is more than the amount of the debt owed to the creditor.* False TrueFor a credit agreement that is silent about interest charges on overdue amounts, a debtor is only responsible to pay:* Compound interest Interested applied on the debt by the collector Interest applied on the debt by the creditor Simple interest Court-ordered interestA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.* False TrueIf a person informs a collector that they are not the debtor, the collector must:* Stop contacting the individual None of these options All of these options Give up on collecting the debt Make reasonable efforts to ensure that the person is the debtor before contacting the person againA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TrueAdvising a debtor that an unfavourable payment history will remain on their credit report for longer than 6 years from the date the payment was FIRST late or missed is misleading and contrary to the legislation.* False TrueA debtor who refuses to either pay a lawful debt or make a suitable payment arrangement enables the collector to contact the local police for assistance.* True FalseA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* True FalseWhen speaking with a debtor's family member or neighbour, a collector may identify themselves as someone other than a collector to avoid embarrassing the debtor.* True FalseWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collector The collection agent BothA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* Yes NoA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* Yes NoRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only after 11 a.m. until 5 p.m. Only between 11 a.m. and 9 p.m. Only between 1 p.m. and 5 p.m. None of these optionsIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtor May increase the frequency of calls because the debtor is not cooperating Must ensure the frequency of calls is not excessive or unreasonable in the circumstancesParents or family of a debtor are responsible for the debt if:* they co-signed on the debt or guaranteed repayment of the debt the debtor is away on vacation and cannot be reached to collect the debt the debtor is acting irresponsiblyLegal action can only be threatened or stated to a debtor if:* The creditor has previously approved, in writing to the collector, legal action for this debtor The debtor has no obvious reason not to pay the debt The debtor promised the collector they would pay the debt but have not done so The debtor is making excuses for not paying the debt and the collector knows the debtor is lyingIf they are located outside of BC, debt collection employees are not required to be licensed in BC if they are only calling into BC.* True FalseDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseA collector must stop communicating with a debtor if the debtor notifies the collector to communicate with the debtor's lawyer and provides an address for the lawyer.* False TrueA collector does not require authorization from the debtor to communicate with a debtor's employer to confirm the debtor's wages, benefits or personal information related to collecting the debt.* False TrueWho does NOT need a debt collection licence issued by Consumer Protection BC?* Collection agencies located in BC Collection agencies located outside of BC collecting into BC Debt buyers collecting their purchased debts Collection agencies located outside of BC collecting outside BCPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The employment status of the debtor The name of the original creditor The credit limit on the account The debtors cell phone number, if any The time allowed the debtor to pay the debtA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The debtor The collectorA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* Yes NoWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?* None of the 3 groups A collector assigned a debt for collection owing to another person A debt buyer collecting on a purchased debt A creditor collecting its own debt All 3 groupsA notice sent to a debtor under S. 121 of the Act that states the collector intends to begin action to recover a debt can be general in nature and not reference the debt(s) owed that would be subject of the proceeding.* True FalseHow many notices must a debtor be sent by a collector intending to sue on a debt assigned to the collector?* Two Three None OneMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* No YesA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* No YesUnder the Debt Collection And Repayment Regulation, what must an employee of a licensed collection agency do if the employee receives money from a debtor?* Thank the debtor for the payment None of the 3 actions, All of the 3 actions Calculate their commission on the payment and advise their employer accordingly Ensure the money is deposited directly into the collection agencies' trust account within 5 days of when the money was receivedA debtor has provided proof to a collector that they assigned themselves into bankruptcy several years ago, including all their debts, and was absolutely discharged from the bankruptcy. Can collector still attempt to collect on a discharged debt?* Yes NoA debtor is refusing to answer collection calls from a collector. The collector has the debtor's daughter's telephone number. Can the collector call the daughter to discuss the debt?* No YesA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* Yes NoA debtor in arrears is working out-of-country. Can their spouse, who has no liability for the debt, be used as a go-between to try to have the debt paid?* No YesA small collection agency decides it would be easiest to only have 1 bank account for its business, mixing both funds collected from debtors and other company funds. Is this acceptable?* Yes NoA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* Yes NoA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* Yes NoA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* Yes NoCAPTCHA TweetShareSharePin0 Shares
