Notification of fee changes for debt collectors, debt repayment agents and bailiffs (2022-2024)
Consumer Protection BC is an independent, self-funded, not-for-profit organization. Government has tasked us with regulating and licensing your sector. We have legal authority to set your licensing fees and other charges. In doing so, we are required by law to recover our costs, to consult with you and to provide at least ninety (90) days’ notice prior to changing or introducing new fees.
What is happening?
We are notifying you that the licensing fees and other charges for 2022-2024 are changing. Our Board of Directors has approved the following fee changes that will take effect on January 1, 2022.
- Annual 4% increases for all licence fees and other charges for 2022-2024.
Debt collection, bailiffs and debt repayment
| Fee Type | Current fees | Fees Jan. 1, 2022 | Fees Jan. 1, 2023 | Fees Jan. 1, 2024 |
| New agency licence | $1,418 | $1,475 | $1,534 | $1,595 |
| New licence for a branch location | $499 | $519 | $540 | $562 |
| New collector/employee | $275 | $286 | $297 | $309 |
| Renewal agency licence (<$250,000) more than 2 weeks prior to expiry | $395 | $411 | $427 | $444 |
| Renewal agency licence ($250,000-499,999) more than 2 weeks prior to expiry | $652 | $678 | $705 | $733 |
| Renewal agency licence ($500,000-999,999) more than 2 weeks prior to expiry | $1,314 | $1,367 | $1,422 | $1,479 |
| Renewal agency licence ($1,000,000>) more than 2 weeks prior to expiry | $1,960 | $2,038 | $2,120 | $2,205 |
| Renewal agency licence (<250,000) less than 2 weeks prior to expiry | $454 | $472 | $491 | $511 |
| Renewal agency licence ($250,000-499,999) less than 2 weeks prior to expiry | $711 | $739 | $769 | $800 |
| Renewal agency licence ($500,000-999,999) less than 2 weeks prior to expiry | $1,373 | $1,428 | $1,485 | $1,544 |
| Renewal agency licence ($1,000,000>) less than 2 weeks prior to expiry | $2,020 | $2,101 | $2,185 | $2,272 |
| Renewal licence for a branch location more than 2 weeks prior to expiry | $395 | $411 | $427 | $444 |
| Renewal licence for a branch location less than 2 weeks prior to expiry | $454 | $472 | $491 | $511 |
| Renewal collector/employee more than 2 weeks prior to expiry | $216 | $225 | $234 | $243 |
| Renewal collector/employee less than 2 weeks prior to expiry | $275 | $286 | $297 | $309 |
| Collector/employee transfer | $59 | $61 | $63 | $66 |
| Change of name or address | $59 | $61 | $63 | $66 |
| Change of directors/officers/shareholders | $59 | $61 | $63 | $66 |
| Bailiff ID card | $39 | $41 | $43 | $45 |
| Non-sufficient funds payment | $57 | $59 | $61 | $63 |
| Late filing of financial statements | $252 | $262 | $272 | $283 |
| Reconsideration | $252 | $262 | $272 | $283 |
Why are fees changing?
Your licensing fees pay for the direct costs of regulating your sector, such as licensing, compliance inspections, complaint handling and enforcement activities as well as indirect costs like IT, finance and accounting, and office rent. Every year these costs increase. In some cases, cost increases are consistent with inflation, in other cases increases are based on specific and unique factors related to a sector (for example, changes to the law that result in new regulatory requirements).
Our costs for regulating the collection agent, bailiff and debt repayment agent sector have remained relatively consistent. Throughout the COVID-19 pandemic, we have made every effort to reduce costs while maintaining our ability to operate. However, due to a 0% increase in fees for 2021 and increased inflationary pressures we are implementing a 4% annual increase for the next three years to cover our costs for regulating your sector.
What did we hear from you?
We heard from 11% of the licensees from your sector on our email list. Our goals for the consultation were to make licensees aware of pending licence fee changes and to solicit feedback on those changes and our process. Of those who responded to our survey from your sector, 92% indicated they understood that we were proposing to change licensing fees and other charges. Further, 79% of respondents indicated they understand how we use their fees to regulate your sector.
The emergent themes from the feedback can be summarized as follows:
- Objection to raising fees and/or the size of fee increase.
- Request for detailed financial information.
- Objection to debt repayment being assessed in the same group as debt collection.
With respect to these feedback themes, we offer the following context and clarification:
We recognize that the COVID-19 pandemic has impacted your sector. However, it is important that we maintain our ability to regulate this sector and we are mandated to recover our costs to ensure that we have the resources required to do so. Our financial statements are audited by an independent third-party auditor and our annual budget is approved by our Board of Directors. We publish our annual financial statements in the News & Media Centre section of our corporate website. When setting fees, the debt repayment sector is included with our assessment of debt collection and bailiffs as the fee structure is the same.