Consumer Protection BC is a not-for-profit provincial regulator. We are responsible for licensing and regulating specific industries and certain elements of certain consumer transactions. The topics we will speak to publicly are outlined in our Licensed Industry Overview.
Please note we will not provide comments or interviews on issues that fall outside of our mandate; however, we will do our best to help connect you with the appropriate organization, if one exists.
Our media releases, web notices and recent enforcement actions are published on our homepage.
Interested in learning more about deceptive acts and practices? We’ve created a backgrounder to provide an overview.
Here is an overview of our areas of responsibility:
Licensing and regulating specific business types and occupations in BC, including:
Debt collection agencies, bailiffs, and debt repayment agents
Funeral services providers, funeral directors, embalmers, cemeteries, and crematoriums
Home inspectors
High-cost credit grantors
Payday lenders
Certain telemarketers
Travel agencies, and wholesalers
Video retailers, motion picture distributors, and theatres
Regulating certain aspects of specific business activities, including:
Gift cards
Credit reporting
Certain elements of some types of consumer contracts, including: door to door sales, gym memberships, future performance contracts, and distance (online, email or by phone) sales contracts
Consumer credit disclosures
Event ticket sales
Classifying all motion pictures shown in BC theatres and approving all adult videos sold or rented in the province.
Please direct interview requests and questions to our Director of Public Relations at 236.664.1626 or media@consumerprotectionbc.ca. We don’t comment on or disclose details of an active investigation.
You are invited to use our logo, as appropriate. For versions of our logo or photos of our corporate spokesperson, please send us an email to media@consumerprotectionbc.ca.
