The COVID-19 pandemic has affected us all in various ways. The content on this page is intended to help you make informed decisions for you, your employees, your clients and your business.
We urge you to observe the orders and guidelines being issued by provincial health authorities and the Provincial Health Officer. Please read BC’s Restart Plan for more information.
Our compliance and enforcement work related to both inspections and investigations continues. Our in-person inspections resumed in November 2020 and we are contacting businesses to perform routine and complaint-based inspections. We are also actively following up on tips from consumers about businesses engaged in inappropriate, deceptive or unconscionable acts and practices.
For businesses that are under investigation, we will continue to communicate in writing and will continue with compliance reports, hearings, and decisions and we will still issue warning letters, undertakings, compliance orders and monetary penalties as necessary.
Online disruptions: Over the last week we have been experiencing technical difficulties with our website and MyAccount. We are working on resolving the issues and minimizing the inconvenience to you. Thank you for your patience.
