HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyWhat is the name of the legislation that governs debt collection activity in British Columbia?* Bankruptcy and Insolvency Act Debtors Assistance Act Business Practices and Consumer Protection Act Business Corporation ActThe time limitation on reporting adverse information on a debtor's credit report may be extended by the purchase of the debt by a collection agency or other third party.* False TrueA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* Anywhere in the world BC CanadaWho can allege harassment due to the manner or frequency of communication with a collector?* A debtor's family member A debtor's neighbour None of these All of these A debtor's employerThreatening to publish a debtor's failure to pay a debt, in a manner generally accessible to the public, is acceptable under the Act.* False TrueAn acceptable reason to contact debtors at their place of employment is to:* Obtain a debtor's residential contact information Confirm a debtor's income Determine the frequency of the debtor's paydays None of theseA debtor must communicate with a debt collector if they are contacted at their place of employment.* True FalseA debtor can compel a collection agency to contact them in writing only if:* Neither of these The debtor submits the demand by email or letter and provides a mailing or emailing address where the debtor can be reached. The debtor provides a mailing address for the collector to use Both of theseA collector can communicate with a family member or relative of a debtor if:* The debtor is unavailable All of thse None of these The debtor authorized the collector to do so The debtor is unemployedExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* False TrueIf there is no history of dishonoured payments, a collector must allow a debt to be paid by cheque or debit card.* True FalseFor a credit agreement that is silent about interest charges on overdue amounts, a debtor is only responsible to pay:* Interest applied on the debt by the creditor Court-ordered interest Interested applied on the debt by the collector Compound interest Simple interestParents of a debtor may be contacted about a debt if:* The debtor lives with them Both of these They guaranteed the debt which is in default Neither of theseA collector may be required to show evidence that they believed the person they contacted to pay a debt was actually the debtor.* True FalseA collector may not state or threaten the possibility of a legal proceeding against a debtor if:* The debtor has proven to be trustworthy The debtor is unemployed or otherwise unable to pay the debt The collector does not already have the creditor's written authorityA collector may not use an alias unless the alias appears on their BC collector licence issued by Consumer Protection BC.* False TruePromising a debtor that derogatory credit information will be deleted from the debtor's credit report following full payment of a debt is acceptable.* True FalseNon payment of a contractual debt is a criminal offence and may result in 6 months imprisonment or a $10,000 fine.* False TrueA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* True FalseWhen a collection agent purchases a debt:* The time period for reporting the debt on the debtor's credit report is reset to the beginning The collection agent does not require a licence to collect the debt since it now owns the debt None of these A licence is still required to collect the debt since the agent is not the original creditorIf a collector engages in a prohibited collection practice, can the debtor sue for any damages or loss that result from the prohibited practice?* No YesWho can a debtor sue if the debtor has suffered loss or damage due to a prohibited collection practice?* The collector Both The collection agentA debtor contacted about an overdue debt immediately begins swearing at the collector. In retaliation, the collector swears back at the debtor. Is this acceptable under the legislation?* No YesYou have learned that a debtor will be home today to attend their brother's funeral. Since you cannot call them at work, can you call them at their home today?* Yes NoIf a debtor informs you that they are disputing the debt you are calling about, you:* Must stop trying to collect the debt if the debtor informs you and the creditor in writing of the dispute Can still contact them about the debt until they actually go to court Can demand to see the evidence that they haveOn a statutory holiday, a debtor or a debtor’s employer can only be called:* Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted During regular business hoursLegal action can only be threatened or stated to a debtor if:* The creditor has previously approved, in writing to the collector, legal action for this debtor The debtor has no obvious reason not to pay the debt The debtor promised the collector they would pay the debt but have not done so The debtor is making excuses for not paying the debt and the collector knows the debtor is lyingWhen a debtor has requested communication in writing only but has not responded to any of the letters sent to them by the collector,* The collector cannot begin to call the debtor again The debtor is ignoring the fact that they have not paid their bill and the collector should start calling again The debtor can be sued for not answering collection letters The debtor is acting illegallyA collector may call a debtor’s employer to:* Request an agreement to garnish a debtor’s wages Let other people know that the debtor is not paying their bills Confirm the debtor is employed there and to obtain the debtors title and work place address Show a debtor that they can’t hide from their responsibility to pay the debtDebtors are not obligated to communicate with debt collectors if they are contacted at their places of employment.* True FalseCollection calls can be made on Sundays between 1pm and 5pm, local time for the debtor.* False TrueA collector does not know who the original creditor of an assigned debt was but does provide the debtor with an account number of the debt. Can the collector attempt to collect the debt?* Yes NoPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The name of the original creditor The employment status of the debtor The time allowed the debtor to pay the debt The debtors cell phone number, if any The credit limit on the accountA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The collector The debtorA collector has a debt to collect and wants to confirm an old home address in the collection file for the debtor to ensure it is still correct. Can they call the debtor at work to do so?* Yes NoAfter failing to communicate with a debtor at their home, a collector calls the debtor at work. The debtor, immediately upon learning the caller is a debt collector, hangs up the telephone. Can the collector call them back at work?* Yes NoS.116(1) allows a collector to contact a debtor at work if unsuccessful contacting the debtor at their home; address, phone number or email. How many times can the collector attempt to communicate with an uncooperative debtor at work?* Only 1 time As many times as required 0 times 3 times maximum Only 2 timesWho must give notice to a debtor that a legal proceeding will be brought to recover a debt?* A debt buyer collecting on a purchased debt None of the 3 groups A creditor collecting its own debt All 3 groups A collector assigned a debt for collection owing to another personBefore contacting a debtor's employer to obtain certain information about a debtor, what must the collector have done first from the options provided (among other things)?* Sent a similar request first to the registered corporate office of the employer Given notice to the debtor that the collector intends to bring proceedings to collect the debt Obtained the employer's legal name and mailing address None of these things Reviewed the file with a lawyerA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* True FalseA 3rd party collector is identifying themselves to the debtor as the employee of a creditor and not as a debt collection agent. Is this allowed?* Yes NoCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* No YesThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* True FalseCan the director publish the name of a creditor against whom an action has been taken?* No YesCan a collector be sued by a debtor if the collector contravenes or acquiesces in a contravention of the Act or its Regulations that causes the debtor to suffer damages or a loss as a result?* No YesThe lending agreement for a debt that is in arrears is silent about interest being charged on the outstanding loan balance. The collector who was assigned the account suggests that 10.9% APR interest be added to the debt. Is this:* Reasonable and permitted OK if the rate is the industry norm for that type of debt Unlawful and therefore not permitted Too high, maximum should be the bank prime rateA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* No YesA collector does not have a debtor's home contact information. Is a collector allowed to contact a debtor's neighbour to request the debtor's home address, phone number or email?* Yes NoA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* Yes NoCan a debtor "call block" a collector so avoid future telephone calls from the collector?* No Yes Not governed under the BPCP Act or Debt Collertion Industry RegulationCAPTCHA TweetShareSharePin0 Shares
