Our website disclaimer

An important note about the information on our website

The information on our website is provided for general educational purposes only and should not be taken as legal advice for businesses or consumers. While we aim to ensure the information is accurate and current, it may not be comprehensive. Individuals who intend to rely on this information should verify it or seek advice from a qualified lawyer before making decisions based on its content.

For consumers

We encourage consumers to follow the guidance and steps on our website before submitting a complaint. Completing these steps does not guarantee that an issue is something we can act on under our authority.

We cannot determine whether a matter is within our authority until we receive the necessary details and conduct a formal assessment. Each situation is nuanced, and our ability to assist depends on the full context provided and several other factors.

For businesses

If you need legal advice about operating a business, licensed by us or not, you may wish to speak with a lawyer or review the relevant acts and regulations in full.

Licensed businesses can use the resources in our licensee section, Get & Keep Your Licence, or contact us directly with questions about licensing requirements.