The contract rules for your business
Update: The current consumer protection laws for contracts are changing on August 1, 2026. We have created guidance for businesses to promote awareness and understanding of any new obligations and to support compliance with the updated requirements. Explore our resources and information to help businesses understand the changes.
BC’s consumer protection laws have rules that businesses must follow depending on the types of contracts you have with your customers. If your contract doesnât have everything it should, your customer can cancel it and get a refund. This puts your business at risk.
Read the Business Practices and Consumer Protection Act.
Read the consumer contracts regulation.
Understand who we are and our authority
Identify which type of contact you may have and learn the rules you must follow.
We recommend that you do your research to find out what other laws may apply to your contracts and have a lawyer review them.
Your customers can file a complaint with our office if they believe that you have breached BC’s consumer protection laws.