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Decision summary: Vancouver travel agency fined for violating BC’s travel industry regulations

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{August 28, 2017} VICTORIA, BC – Consumer Protection BC has issued administrative penalties totaling $1500 and a compliance order against Kenmore Travel Group Inc. a licensed travel agency based in Vancouver BC, for violating BC’s Travel Industry Regulation (TIR). The administrative penalties are for:

  • Failing to ensure receipts for travel services contain the address of the person making the payment;

  • Failing to ensure receipts for travel services contain the conditions for reimbursement of any money received;

  • Failing to ensure receipts for travel services contain the business’s licence number; and

  • Failing to ensure the company business cards contain the business’s licence number. 

For details, please read the compliance order, administrative penalty and the full reasons for the decision here.

The business has been ordered to comply with the requirements of the TIR, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $750 within 30 days. By law, the business has 30 days to request a reconsideration of this decision.

All money Consumer Protection BC receives from administrative penalties is deposited into the consumer advancement fund (as required by section 169 of the BPCPA).

backgrounder on the regulation of the travel sector in BC and a list of BC-licensed travel agents and wholesalers can be found on Consumer Protection BC’s website at www.consumerprotectionbc.ca

About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information so consumers can self-assess the fairness of a transaction. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of helpful consumer information. For more information about our organization and to read our recent enforcement actions, please visit 
www.consumerprotectionbc.ca. To learn more about our inspections and complaint-handling processes, please refer to this backgrounder. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.