REPORTING A VIOLATION OF BC'S CONSUMER PROTECTION LAWS:

We recognize that some violations are difficult to identify because of resourcing and the number of licences we regulate. However, we often receive tips and complaints about the activities of regulated businesses. These tips provide an invaluable starting point for our inspections unit. In order to encourage these reports and enhance our ability to detect and respond to possible violations of law, we ask that you complete the following form to report any issues to us. This information will help us determine whether we should undertake an inspection, investigation, audit, or other action.

We realize you may not have all the information requested on the form. However, the more details you provide helps us in deciding what course of action is best from an inspection or investigation perspective. Complaint information is confidential and please remember:

1. Filling out a complaint form does not guarantee that we will undertake a formal investigation; depending on the nature of the issue we may not pursue the matter.
2. As the information you are providing is not considered a consumer complaint, rather a tip or lead regarding a compliance issue, we will not release information to you about specific cases reported due to the confidentiality requirements of our legislation.