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                                                                      Report a violation

                                                                      We recognize that some violations are difficult to identify because of resourcing and the number of industries we regulate. However, we often receive tips and complaints about the activities of regulated businesses. These tips provide an invaluable starting point for our inspection team. In order to encourage these reports and enhance our ability to detect and respond to possible violations of law, we ask that you complete the following form to report any issues to us. This information will help us determine whether we should undertake an inspection, investigation, audit, or other action.

                                                                      We realize you may not have all the information requested on the form. However, more details will help us in deciding what course of action is best from an inspection or investigation perspective. Complaint information is confidential and please remember:

                                                                      1. Filling out a complaint form does not guarantee that we will undertake a formal investigation; depending on the nature of the issue we may not pursue the matter.
                                                                      2. As the information you are providing is not considered a consumer complaint, but rather a tip or lead regarding a compliance issue, we will not release information to you about specific cases reported due to the confidentiality requirements of our legislation.
                                                                      To report your issue please complete the information below.
                                                                      • You don't have to give us your name if you prefer to remain anonymous. Any personal information you provide will be held in confidence subject to the Freedom of Information and Protection of Privacy Act.
                                                                      • Your email will be used to send you a confirmation that we have received your complaint. If you have noted that you wish to remain anonymous we will not use your name.

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                                                                      Our offices are located on the traditional lands of the W̱SÁNEĆ and Lək̓ʷəŋən (Lekwungen), hən̓q̓əmin̓əm̓ (Hun'qumyi'num), Sḵwx̱wú7mesh (Squamish) and Secwepemctsín (Shuswap)-speaking Peoples and ancestors, and our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work.

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