COVID-19 updates for our licensed businesses

Last updated: May 25, 2020

As one of our licensed businesses, we know that you have questions. We have pages for each of our licensed sectors with operational information related to COVID-19. Please use the menu on the left side of this page to find your industry. We have also created a list of relief programs for businesses available through the federal and provincial governments.

Content related to COVID-19 on our website is updated as soon as we have new information to share with you.

Information for all our licensed sectors

In an open letter to all of our stakeholders, our CEO, Rob Gialloreto, shared that “timely and accurate information is key right now and we are committed to providing you with factual and immediate updates through our website, email and social media channels.” That is exactly what we have been trying to do because we know that you are looking to us for answers and support during this difficult time. It’s important for you to know what you can expect from us.

We are trying to balance being compassionate with our responsibilities as a regulator to the best of our ability, and the situation keeps changing. We continue to ask for your patience and your trust while we navigate these waters.

Price gouging and reselling in BC

You may have heard that on April 19th, 2020 the BC Government announced additional measures to address and stop price gouging in the BC marketplace. We have been designated as the main point of contact for all complaints related to price gouging and reselling of essential goods and supplies in the province. For more information, read our announcement.

This is new work for our organization and is above and beyond our regulatory work with you and your sector. We want you to know that we continue to provide all services to our licensed businesses, and we are consistently reassessing our internal capacity to ensure that we deliver on our core work. Consumers and businesses are all facing a difficult time and we are doing everything we can to help.

Please stay safe and keep watching this page.

Get reliable information about COVID-19 

Reliable sources for information about COVID-19, including practical guidance about preventing the contraction and spread of the virus, are: