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Decision summary: Kelowna gym fined for violating BC's consumer protection laws

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{August 8, 2017} VICTORIA, BC – Consumer Protection BC has issued administrative penalties totaling $500 and a compliance order against Okanagan Fitness Ltd., a gym based in Kelowna BC, for violating BC’s Business Practices and Consumer Protection Act (BPCPA). The administrative penalties are broken down as follows:
  • For failing to use a compliant future performance/continuing services contract in the course of business, contrary to section 19 of the Act, a $300.00 administrative penalty and
  • For failing to use a compliant future performance/continuing services contract in the course of business, contrary to section 23 (2) of the Act, a $200.00 administrative penalty.
The business has been ordered to comply with the law, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $600 within 30 days. To read the compliance order, notice of administrative penalty and the full reasons for the decision, click here. By law, the business has 30 days to request a reconsideration of this decision.

All money Consumer Protection BC receives from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information so consumers can self-assess the fairness of a transaction. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of helpful consumer information. For more information about our organization and to read our recent enforcement actions, please visit our corporate website at 
www.consumerprotectionbc.ca. To learn more about our inspections and complaint-handling processes, please refer to this backgrounder. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.