Today, WOW Air, an Icelandic low-cost carrier that operated services between Iceland, Asia, Europe and North America, ceased operations. We understand that all flights have been cancelled.

Read the travel alert on the WOW Air website.

Are you an impacted traveller?

For information from Ontario: read the advisory from the Travel Industry Council of Ontario (TICO)  

For information from Quebec: read the advisory from Quebec’s travel regulator, the Office de la Protection du Consumateur

If you booked through a BC licensed travel agent, there are a few steps that you must take:

  1. Start by contacting your credit card provider and/or insurance provider to ask that the charges be reversed or make a claim through your insurance provider.
  2. If you have proof that you’ve been denied by your credit card or insurance provider, you may be eligible to claim against BC’s Travel Assurance Fund (TAF). Find out about eligibility and how to claim against the TAF.

If booked through WOW Air directly, the Canadian Transportation Agency has some suggestions that may be helpful:

  • Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements.
  • If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or rebooked on another flight.
  • If you purchased travel insurance, contact the insurance company to see if you are covered.

Are you a BC licensed travel agent?

BC licensed travel agents and wholesalers are eligible to claim against the TAF in certain circumstances. Learn about the requirements for you to claim against the TAF.

About Consumer Protection BC: Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers. For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.