We are pleased to present Consumer Protection BC’s 2019 – 2021 Business Plan.

Consumer Protection BC is the regulator of seven different sectors and specific consumer transactions in the province. Our purpose is to license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify motion pictures and provide information and referrals to the public.

The Business Plan is our roadmap for the future and the strategies presented in the Plan are designed to improve or enhance our effectiveness as a regulator year over year.

There is much more information included in our Business Plan, including specific tactics and performance measures. We invite you to read the plan in full.

About Consumer Protection BC:

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.