This report reflects on our operational highlights for the year 2021 and reports out on the performance measures set out in our 2021-2023 Business Plan. Our focus for the year was maintaining business continuity, contributing to the reduction of price gouging, ensuring financial resilience by reducing spending and implementing other measures and meeting stakeholder needs, and fostering employee engagement. We invite you to read the report in full.
About Consumer Protection BC
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.
For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Facebook, Instagram, and YouTube or read our blog for valuable consumer tips and resources.