The COVID-19 pandemic had a significant impact on our core work and required us to quickly respond to a rapidly-changing environment. As some licensed businesses became financially strained and uncertain consumers looked for reliable information, many turned to us for help. Despite the challenges, we aimed to provide value to our stakeholders in a COVID-19 environment while balancing our duty to enforce the law.
The pandemic presented new challenges to our operations: transitioning quickly to a fully remote workforce, responding to new consumer issues in the marketplace and managing financial pressures as a not-for-profit, cost-recovery regulator. As a result, we shifted our strategic course and revised our 2020 – 2022 Business Plan to respond to the changing landscape. This report reflects on our operational highlights for the year 2020 and reports out on the performance measures set out in our amended 2020-2022 Business Plan. Our focus for the year was maintaining business continuity, contributing to the reduction of price gouging, ensuring financial resilience by reducing spending and implementing other measures and meeting stakeholder needs, and fostering employee engagement. We invite you to read the report in full.
About Consumer Protection BC
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.
For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Facebook, Instagram, and YouTube or read our blog for valuable consumer tips and resources.