{April 3, 2017} VICTORIA, BC – Consumer Protection BC has suspended the licence of Alliance Funeral & Cremation Services Inc., (DBA Elements Cremation, Pre-Planning & Burial), a funeral services provider based in Delta BC, for violating BC’s funeral services laws by:

  • Failing to comply with the requirements to operate from a licensed location, in contravention of section 33(3) of the Cremation, Interment and Funeral Services Regulation (CIFSR).
  • Failing to notify the Director of a change of the address location from which business is conducted, in contravention of section 42(1) of CIFSR.
  • Conducting business at an unlicensed location, in contravention of section 15 of the CIFSR.
  • Failing to maintain a copy of every preneed funeral service contract executed at a licensed location, in contravention of section 43(2) of the CIFSR.

An investigation into the business practices of Alliance Funeral and Cremation Services (Alliance) is ongoing. Read the licence suspension notice. By law, the business has 30 days to request an opportunity to be heard.

While Alliance’s licence remains suspended, consumers with questions about their preneed funeral services contracts may contact the business directly.

To check the status of BC-licensed funeral providers, to read a backgrounder on the regulation of the sector in BC and other information for businesses and the public, please explore www.consumerprotectionbc.ca.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information so consumers can self-assess the fairness of a transaction. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information.

For more information about our organization, to read recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.