Updated May 31, 2022

Crystal Cruises has suspended operations and has filed for bankruptcy in the United States. We have several options for impacted consumers to explore, depending on the situation.

If you have a voucher or credit for Crystal Cruises, you can file a claim through their website. Their website currently says that a Proof of Claim form must be submitted with supporting documentation by June 11, 2022. The steps below do not apply to you.

If you have an upcoming trip booked with Crystal Cruises, depending on how you booked your travel plans, there are different routes to take to try to get a refund:

If you booked directly with Crystal Cruises: Contact your credit card provider right away to request a chargeback or make a claim against your travel insurance, if applicable. The steps below do not apply to you.

If you booked through a BC licensed travel agency: Here are the steps to try and get a refund:

STEP 1: Contact your travel agent to request a refund, if denied by your travel agent, contact your credit card provider right away to request a chargeback and make a claim against your travel insurance, if applicable. We also recommend that you file a claim with the bankruptcy trustee – you have until June 11, 2022, to do so. If you have proof that you’ve been denied by your travel agent, credit card and if applicable, your insurance provider, continue with Step 2.

STEP 2: 

Are you a BC licensed travel agent? BC licensed travel agents and wholesalers are eligible to claim against the TAF in certain circumstances. Learn about the requirements for you to claim against the TAF.

About Consumer Protection BC

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Facebook,  YouTube or read our blog for valuable consumer tips and resources.