Consumer Protection BC has issued a compliance order and an administrative penalty of $500 against Vancouver Medical Hair Loss Solutions / Pacific Hair, a custom wig provider based out of Vancouver, BC, for violating BC’s consumer protection laws by:

  • Using a consumer contract that is not in compliance with the requirements for future performance contracts, contrary to sections 19(a), 19(b), 19(c), 19(f), and 19(g) of the Business Practices and Consumer Protection Act (BPCPA); and
  • Failing to issue a refund to a consumer within 15 days after receiving a notice of cancellation, contrary to section 27 of the BPCPA

The business has also been ordered to refund the consumer $945.26 and reimburse Consumer Protection BC partial costs for the inspection in the amount of $1,500 within 30 days.  Read the compliance order, administrative penalty and the full reasons for the decision. By law, the business has 30 days to request a reconsideration of this decision.

All money Consumer Protection BC receives from administrative penalties is deposited into the consumer advancement fund (as required by section 169 of the BPCPA).

Explore our website for information about certain consumer contracts.

About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information so consumers can self-assess the fairness of a transaction. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information. 

For more information about our organization, to read recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.