Consumer Protection BC has issued a compliance order and administrative monetary penalty against Sealand Travel Inc., a licensed travel agency based in Richmond BC, for:

Read the new compliance order, notice of administrative penalty and the full reasons for the decision.

The business has also been ordered to reimburse Consumer Protection BC partial costs for the inspection in the amount of $1,000 within 30 days. By law, the business has 30 days to request a reconsideration of the decision.

Consumer Protection BC is committed to making an impact in the marketplace. Being a highly-effective regulator means being able to detect, and subsequently correct, non-compliance with BC’s consumer protection laws through in-person inspections. Licensed business can expect follow-up inspections to monitor compliance with the law.  Breaches of compliance orders are taken seriously and are subject to further actions, including higher administrative penalties.

In 2018, Consumer Protection BC introduced a new model to calculate administrative penalty amounts that increased penalty amounts as part of an overall effort to deter non-compliance and intensify the consequences for serious infractions. All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.