Consumer Protection BC has issued a compliance order against 6971148 Canada Ltd. (DBA Rainbow Systems and Vitaly Davydov) a door to door sales company that sells vacuums based in Delta BC, for:

  • Failing to include the total cost of credit on a direct sales contract, contrary to section 19 (j) of the Business Practices and Consumer Protection Act (BPCPA)
  • Failing, within 15 days of cancellation of a direct sales contract, to return to a consumer a trade-in received under a trade-in arrangement or to pay the consumer the amount of the trade-in allowance stated on the contract, contrary to section 21 (4) the BPCPA

Read the compliance order and the full reasons for the decision.

Rainbow Systems has been ordered to compensate the consumer in question $1,000 within 15 days. The refund amount (as indicated as the “trade-in allowance” in the cancelled contract) is in lieu of returning the goods received, which were disposed of by the business.

The business has also been ordered to reimburse Consumer Protection BC costs for the inspection in the amount of $900 within 30 days.

By law, the business has 30 days to request a reconsideration of the decision.

To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.