Consumer Protection BC has cancelled the licence of M.Y. Ctrips Travel and Tours Ltd., a previously licensed travel agency based in Richmond BC, for:

  • Operating from an unlicensed location that may not be a permanent place of business wherein the respondent is conducting business, contrary to section 5(1) of the Travel Industry Regulation (TIR)
  • Providing Consumer Protection BC with false and misleading information on its licence application/renewals, contrary to section 189 (5) of the Business Practices and Consumer Protection Act (BPCPA)
  • Failing to report a change of address from the location at which it conducts business within 14 days of the change occurring, contrary to section 10 (1)(a) of the TIR
  • No longer meeting the requirements to maintain the licence, as the BC corporate registration for the business is not in good standing

Please read the full reasons for the decision. By law, the business has 30 days to request a reconsideration of the decision. All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

In March 2018, we suspended the business’s travel licence for failing to submit financial information for 2015 and 2017 and for failing to provide travel assurance fund payments from 2015-2017. The notice of suspension to the business is available on our website.

To check the status of a Consumer Protection BC licensed business, to read a backgrounder on the regulation of the sector in BC and other information for regulated businesses and the public, please explore

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.