STATUS UPDATE: Upon reconsideration, the decision to suspend the licence was confirmed and the $4,000 administrative penalty was cancelled. A compliance order was issued requiring the business to pay inspection costs. Read the decision.

On October 23, 2018, Consumer Protection BC issued a licence suspension and an administrative penalty against Supreme Travel Ltd., a travel agency based in Surrey BC, for:

  • Failing to provide payment to the Travel Assurance Fund, contrary to section 17 (3) of the Travel Industry Regulation(TIR)
  • Failing to provide the required financial report within 90 days of the fiscal year, ending August 31, 2018, contrary to section 12 (1) of the TIR, an administrative penalty of $4,000

The licence suspension was in effect from October 23, 2018, until October 26th, 2018.

Read the notice of licence suspension, compliance order, and notice of administrative penalty.

The business has been ordered to reimburse Consumer Protection BC partial costs for the inspection in the amount of $200 within 30 days.

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

To check the status of a Consumer Protection BC licensed business, to read a backgrounder on the regulation of the sector in BC,  understand our monetary penalty policy and procedures and read other information for regulated businesses and the public, please explore www.consumerprotectionbc.ca.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.