Consumer Protection BC has issued a compliance order and administrative penalties against Wiggins Adjustments Ltd., a licensed collection agency based in Langley BC, for:
- Failing to comply with an Undertaking, dated November 12, 2015, contrary to section 189(5)(c)(i) of the Business Practices and Consumer Protection Act (BPCPA), an administrative penalty of $2,000.
The compliance order, notice of administrative penalty and the full reasons for the decision are available on our website.
A written Undertaking (a voluntary agreement) is a remedy available to Consumer Protection BC under its progressive enforcement model and contains the terms and conditions it determines are appropriate to address a potential violation of the law.
On November 12, 2015, Wiggins Adjustments entered into an Undertaking to ensure that the auto dialers and other automated calling devices used to contact debtors were in compliance with the law. This means that the devices must be programmed to limit the number of attempted daily calls to debtors and that the required quarterly inspections of the devices are documented.
In April 2017, Consumer Protection BC determined that the terms of the Undertaking were not being followed and has now imposed administrative monetary penalties of $2,000. Additionally, the business has been ordered to reimburse Consumer Protection BC partial costs of the inspection in the amount of $400 within 30 days. By law, the business has 30 days to request a reconsideration of the decision.
All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
To check the status of a Consumer Protection BC licensed business, to read a backgrounder on the regulation of the sector in BC and other information for regulated businesses and the public, please explore www.consumerprotectionbc.ca.
About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.
For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.