Consumer Protection BC has issued a compliance order against Son Hoang (DBA La Vie Jewellers), a jewelry store based in Victoria BC, for:
- Expiring a prepaid purchase card and not allowing a consumer to redeem its value, contrary to section 56.2 of the Business Practices and Consumer Protection Act
The business has also been ordered to comply with the requirements of the BPCPA, refund the consumer in question $200, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $800 within 30 days.
By law, the business has 30 days to request a reconsideration of the decision.
All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.
About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.
For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Facebook, Instagram and YouTube or read our blog for valuable consumer tips and resources.