Consumer Protection BC has issued a compliance order and imposed administrative penalties against Kimiya Travel Ltd., a travel agency with a suspended licence based in Coquitlam BC, for:

  • Failing to ensure receipts for travel services contain the conditions for reimbursement of any money received, contrary to section 12.1(f) of the Travel Industry Regulation (TIR), an administrative penalty of $800
  • Failing to ensure receipts for travel services contain their licence number, contrary to section 12.1(g) of the TIR, an administrative penalty of $400

In addition to the administrative monetary penalties, the business has been ordered to reimburse Consumer Protection BC the costs of the inspection in the amount of $255.  The compliance order, notice of administrative penalty and the full reasons for the decision are available on our website. By law, the business has 30 days to request a reconsideration of the decision.

Kimiya’s travel agency licence was suspended earlier this month for failing to provide the required financial reports and payments to the Travel Assurance Fund. The notice of suspension and notice of administrative penalty are available on our website.

By law, the business must not engage in the sale of travel services until the suspension is lifted. Other travel agents and wholesalers are also prohibited from doing business with Kimiya Travel Ltd. related to travel services until the suspension is lifted.

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

To check the status of a Consumer Protection BC licensed business, to read a backgrounder on the regulation of the sector in BC and other information for regulated businesses and the public, please explore www.consumerprotectionbc.ca.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.