Consumer Protection BC has issued a compliance order against Schrader Family Holdings Ltd. (DBA Kamloops Funeral Home), a licensed funeral provider based in Kamloops BC, for:

  • Failing to ensure that a funeral contract executed with a consumer contained the address of the deceased, contrary to section 34(1)(b)(ii) of the Business Practices and Consumer Protection Act (BPCPA)
  • Failing to include the price for each container offered for sale in written information maintained and made available to the public, contrary to section 34(1)(b) of the Cremation, Interment and Funeral Services Regulation (CIFSR)
  • Failing to keep written record of authorization given to perform funeral services, contrary to section 43(1)(e) of the CIFSR

Read the compliance order and the full reasons for the decision.

The business has been ordered to reimburse Consumer Protection BC partial inspection costs in the amount of $895 within 30 days. The business has also been ordered to enhance its record keeping and management using prescribed forms. 

By law, the business has 30 days to request a reconsideration of the decision.

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

To check the status of a Consumer Protection BC licensed business, read an overview of each licensed industry, understand our administrative penalty policy and procedures, please visit our website.

About Consumer Protection BC: 

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our website at www.consumerprotectionbc.ca. You can also follow us on Facebook, Instagram and YouTube or read our blog for valuable consumer tips and resources.