Consumer Protection BC has issued a compliance order and an administrative penalty against Care Funeral Services (Vancouver Island) Ltd. (DBA C.A.R.E Funeral Services), a licensed funeral provider based in Victoria BC, for:
- Failing to comply with a previous compliance order requiring the respondent to submit 2020 preneed contract reports and reports for each subsequent fiscal year, contrary to section 189(5)(c)(ii) of the Business Practices and Consumer Protection Act (BPCPA), an administrative penalty of $9,000
Read the compliance order, notice of administrative penalty, and the full reasons for the decision. The business has been issued a compliance order that requires the business to submit the 2020 and 2021 preneed reports by September 14, 2022, and any subsequent preneed reports within 90 days of fiscal year-end. If the reports are not submitted by September 14, 2022, the business may have their licences suspended.
The business has also been ordered to reimburse Consumer Protection BC inspection costs in the amount of $455 within 30 days. By law, the business has 30 days to request a reconsideration of the decision. All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.
About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures. For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our website at www.consumerprotectionbc.ca. You can also follow us on Facebook, Instagram and YouTube or read our blog for valuable consumer tips and resources.