Consumer Protection BC has issued a compliance order and administrative penalties totaling $1,700 against Black Tusk Jerky Ltd., a business based in Kelowna BC, for:
- Failing to disclose required information to a consumer prior to entering into a distance sales contract, contrary to section 46 (1) (e) of the Business Practices and Consumer Protection Act (BPCPA), an administrative penalty of $250
- Failing to provide a consumer with a copy of the distance sales contract with all required disclosures within fifteen days of the transaction, contrary to section 48 (1) of the BPCPA, an administrative penalty of $250
- Failing to provide a refund within fifteen days after receiving written notice of cancellation from a consumer (under section 49), contrary to section 50 of the BPCPA, an administrative penalty of $700
- Engaging in a deceptive act related to a consumer transaction by representing to the consumer that shipping or re-shipping of goods was imminent and that tracking information would be provided when that was not the case, contrary to section 5 of the BPCPA, an administrative penalty of $500
The compliance order, notice of administrative penalty and the full reasons for the decision are available on our website.
In addition to the administrative monetary penalties, the business has been ordered to refund the affected consumer her payment of $378 within 15 days, comply with the requirements of the BPCPA, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $600 within 30 days. By law, the business has 30 days to request a reconsideration of the decision.
All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
To check the status of a Consumer Protection BC licensed business, to read a backgrounder on the regulation of the sector in BC and other information for regulated businesses and the public, please explore www.consumerprotectionbc.ca.
About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.
For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.