Consumer Protection BC has issued a compliance order against Andy Yuen Design Inc., a tailor in Vancouver BC, for:
- Failing to provide a consumer with a refund within 15 days of receiving a cancellation to a future performance contract, contrary to section 27 of the Business Practices and Consumer Protection Act (BPCPA)
The business has been ordered to refund the consumer in the amount of $1,360.34 within 15 days and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $600 within 30 days. The business must also keep a written copy of any future performance contract executed with a BC consumer for two years.
By law, the business has 30 days to request a reconsideration of the decision.
To check the status of a Consumer Protection BC licensed business, to read a backgrounder on the regulation of the sector in BC, understand our monetary penalty policy and procedures and read other information for regulated businesses and the public, please explore www.consumerprotectionbc.ca.
About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.
For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.