Consumer Protection BC has issued a compliance order against Direct Credit BC Inc. (DBA 310 Loan), a licensed payday lender that does business online, for: 

  • Failing to require that borrowers initial the required terms and disclosure statements that relate to the annual percentage rate (APR), cost of credit, and cancellation rights disclosures for each payday loan agreement, contrary to section 112.06(4)(b) of the Business Practices and Consumer Protection Act (BPCPA)

Read the compliance order and the full reasons for the decision. 

The business has been ordered provide Consumer Protection BC with a sample loan agreement that satisfies the initial requirements by June 15, 2022 and to provide ten copies of loan agreements executed with borrowers using the agreed upon format after June 23, 2022. The business has also been ordered to reimburse Consumer Protection BC partial inspection costs in the amount of $695 within 30 days.

By law, the business has 30 days to request a reconsideration of the decision. 

To check the status of a Consumer Protection BC licensed business, read an overview of each licensed industry, or to understand our administrative penalty policy and procedures please visit our website. 

About Consumer Protection BC:  

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures. 

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our website at You can also follow us on Facebook, Instagram and YouTube or read our blog for valuable consumer tips and resources.