MEDIA RELEASE – Consumer Protection BC has cancelled the travel licence of R H Mitchell (DBA Action Travel), a Richmond travel agency, for breaching BC’s travel regulations.

“We are warning the public that booking with Action Travel puts them at risk,” says Tatiana Chabeaux-Smith, spokesperson for Consumer Protection BC.

Action Travel’s licence is cancelled, effective immediately, for a series of contraventions, including the failure to report a change of address and provide required financial reports.

“When we went to inspect the business at the address we had on file, we found the location vacant. That’s a problem,” warns Chabeaux-Smith. “Without their financial reports, they may not have enough working capital. As a regulator, when we don’t get the required information from one of our licensed businesses, it’s a red flag.”

Read cancellation decision in full on our website. Anyone who has already paid for travel through Action Travel is encouraged to confirm their travel plans and make sure that everything has been booked and paid for.

Other travel agents and wholesalers are reminded not to do business with Action Travel, or any travel agency or wholesaler that is unlicensed. Any person or business who books through an unlicensed agency can’t access the protection of BC’s Travel Assurance Fund.

The Travel Assurance Fund

The Travel Assurance Fund, a possible source of compensation when consumers do not receive the travel services they paid for, is only available to those who booked with a licensed travel agency. Access to the Travel Assurance Fund is one reason why travelers should always book their travel with a BC-licensed travel agency or wholesaler.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information and referrals to consumers.

To confirm the licensing status of a BC-licensed travel agent/wholesaler, for a backgrounder on the regulation of the travel sector in BCto read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow us on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.

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Consumer inquiries:

1.888.564.9963

Media contact only: 

1.888.564.9963 ext. 2824
media@consumerprotectionbc.ca