This document is an overview of our 2018-2020 fee review for your sector. If you want more detailed information about any of the content below, please read this comprehensive document about the fee review process. 

Consumer Protection BC is an independent, self-funded, not-for-profit organization. Government has tasked us with regulating and licensing your sector. We have legal authority to set your licensing and other fees and charges. In doing so, we are required by law to recover our costs, to consult with you and to provide at least ninety (90) days’ notice prior to changing or introducing new fees.

What is happening?            

We are in the process of setting your licensing fees for 2018-2020. Following a review of our costs and forecasted revenues for the next three years, we are proposing to change your licensing fees. To sustain and improve the oversight of your sector and recover costs, we are consulting on the following proposed licensing fee increases and other fee changes for 2018 – 2020:

  • Continue with annual 2% increases for all licence fees and other charges for 2018-2020, as has been the case in the previous three years.
  • Fees for duplicate replacement licenses, and late licence renewal have been eliminated.

Collection Agents, Bailiffs, and Debt Repayment Agents:

 Current FeeProposed Fees
Fee TypeCurrent 
Jan. 1, 2018Jan. 1, 2019Jan. 1, 2020
New agency licence$1238$1363$1390$1418
New licence for a branch location$372$479$489$499
New employee$204$265$270$275
Renewal agency licence (< $250,000)*$372$379$387$395
Renewal agency licence  ($250,000-499,999)*$614$626$639$652
Renewal agency licence  ($500,000-999,999)*$1238$1263$1288$1314
Renewal agency licence  ($1,000,000 >)*$1847$1884$1922$1960
Renewal licence for a branch location*$372$379$387$395
Renewal employee$204$208$212$216

* For more information about changes to the structure of licence renewals, effective January 1, 2018, please read the information below.

For a full listing of all proposed fee changes for your sector, please review the draft Fee Schedules: Collection Agents and Bailiffs, Debt Repayment Agents

Why are fees changing?

Your licensing fees pay for the direct costs of regulating your sector, such as licensing, compliance inspections, complaint handling and enforcement activities as well as indirect costs like IT, finance and accounting, office rent, etc. Every year these costs increase. In some cases, costs increases are consistent with inflation, in other cases increases are based on specific and unique factors related to a sector (for example, changes to the law that result in new regulatory requirements).

Consumer Protection BC’s costs for regulating the Collection Agent, Bailiff and Debt Repayment Agent sector have remained relatively consistent since 2015. Therefore, we are proposing to continue with the 2% annual increase as in the following three years.

You will also notice a new structure for licence renewal fees, effective January 1, 2018. You will pay a lower fee if you renew your licence at least two (2) weeks before it expires. This means that you will pay less if you renew your licence at least two weeks prior to your licence expiry, starting with 2018 licence renewals.

We will also no longer be charging late fees. If you don’t renew your licence by its expiry date, you will need to submit a new licence application, which costs more money.

The purpose of these changes is to encourage you, our licensed business, to renew your licence before its expiry date. This will create efficiencies when we process licence renewals and will benefit you as a licensee.

How are fees determined?

Consumer Protection BC operates on a cost recovery basis. As such, costs to licence and regulate seven different industries and provide general consumer protection are primarily covered by the fees that are collected through licensing.

In setting these fees, we allocate costs to each licensed sector using a number of factors to determine the sector’s share of the overall costs for us to operate. The factors that determine a sector’s share of our costs are broken down by each functional area of our organization. Once these costs of are determined for each licensed sector, a fee schedule is developed so that project revenues from each sector closely match our costs to regulate each sector.

What do fees pay for? 
Your licence fees pay for our regulatory and consumer protection activities. We are mandated to carry out this work under BC’s various consumer protection laws.

Give us your feedback

This consultation document provides information about the proposed fee schedule(s) and provides an opportunity for you to give us feedback. To provide feedback on the proposed 2018-2020 fee changes and/or our fee review process, please take our survey:

survey home

All feedback must be provided no later than August 4.

What happens next?
After the consultation closes on August 4 and we have assessed your feedback, we will give you 90 days’ notice prior to any fee changes.

This information provides you with an overview of our 2018-2020 fee review process for your sector. If you want more detailed information about any of the content below, please read this comprehensive documentabout the fee review process.