Cemetery & Funeral Services
Decision summary: Maple Ridge funeral services provider fined & ordered to comply with consumer protection laws

{June 12, 2017} VICTORIA, BC – Consumer Protection BC has issued a compliance order and administrative penalties totaling $5,600 against Maple Ridge Funeral Chapel Ltd., a funeral services provider based in Maple Ridge BC, for violating BC’s consumer protection and funeral services laws for:

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Licence suspended for Delta, BC-based funeral provider

STATUS UPDATE: The licence suspension was lifted on May 31, 2017, because compliance was obtained.

{April 3, 2017} VICTORIA, BC – 
Consumer Protection BC has suspended the licence of Alliance Funeral & Cremation Services Inc., (DBA Elements Cremation, Pre-Planning & Burial), a funeral services provider based in Delta BC, for violating BC’s funeral services laws by:

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Salmon Arm funeral services provider fined for violating consumer protection laws

Dec. 28, 2016, VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Fischer’s Funeral Services & Crematorium Ltd. located in Salmon Arm, BC.

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Consumer Protection BC fines Chilliwack-based funeral service provider and orders they abide by the law
{December 20, 2016} VICTORIA, BC – Consumer Protection BC has issued an administrative penalty and a compliance order against McLean’s Funeral Services & Crematorium Ltd. located in Chilliwack, BC.
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Richmond funeral services provider fined for violating consumer protection laws

Dec. 1, 2016, VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Arbor Memorial Inc. (doing business as Richmond Funeral Home Cremation & Reception Centre) – a funeral services provider and crematorium located in Richmond, BC.

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Squamish, BC based funeral home required to pay penalty

{July 22, 2016} VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Squamish Funeral Chapel & Crematorium, a funeral services provider based in Squamish, BC for violating BC’s consumer protection laws.

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Changes to the reporting requirements for deaths that are the result of medical assistance in dying

{July 21, 2016} VICTORIA, BC - The B.C. government has passed a regulation which requires that all deaths that are the result of medical assistance in dying (MAiD) be reported to the BC Coroners Service. While this reporting will largely be done by medical practitioners, it may also apply to funeral directors. 

Please note that Consumer Protection BC does not have oversight over this law however we are sharing the information as it may impact our licensed funeral providers.

Please click here to read the government release.

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Consumer Protection BC orders Kamloops, BC based Funeral home to pay penalty

{May 3, 2016} VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Family First Community Services Ltd., a funeral services provider based in Kamloops, BC for violating BC’s consumer protection laws.

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Surrey, BC based funeral services provider fined for violating consumer protection laws

{March 29, 2016} VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Surrey based funeral services provider and crematorium Arbor Memorial Inc., dba Avalon Surrey Funeral Home & Cremation Centre, for violating BC’s consumer protection laws and funeral services regulation.

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Changes to BC’s Cremation, Interment and Funeral Services regulations

{March 1, 2016} VICTORIA, BC – Today, the BC government has announced changes to the Cremation, Interment and Funeral Services Regulation that provide for progressive levels of supervision for licensed funeral director and embalmer apprentices as they progress through their apprenticeship. The changes will take effect April 1, 2016.

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Funeral services provider ordered to pay consumer refunds and return cremated remains

{January 12, 2016} VICTORIA, BC – Consumer Protection BC has issued a compliance order against Westcoast Funeral Services Ltd., a funeral services provider based in Powell River, BC for violating BC’s consumer protection laws.

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Funeral home required to refund consumer money and amend preneed contracts

{December 16, 2015} VICTORIA, BC – Consumer Protection BC has issued a compliance order against CARE Funeral Services (Vancouver Island) Ltd., a funeral services provider based in Victoria, BC for violating BC’s consumer protection laws.

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Supreme Court of BC confirms that crematoria provider must comply with Consumer Protection BC compliance order

{December 8, 2015} VICTORIA, BC – The Supreme Court of British Columbia has upheld Consumer Protection BC’s compliance order against Pacific Crematorium Ltd. (Personal Alternative Funeral Services Ltd.) and Lawrence Little, a licensed crematoria provider based in Aldergrove, BC.  Consumer Protection BC’s compliance order requires the company to pay $500 for partial investigation costs and must not hinder, obstruct, or interfere with any inspection carried out by Consumer Protection BC.

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Powell River funeral home closes; Consumer Protection BC cancels licence

{August 18, 2015} VICTORIA, BC – Consumer Protection BC has cancelled the licence of Westcoast Funeral Services Ltd., a funeral provider based in Powell River, BC.

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